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- Tasks: Lead the IT support team, manage escalations, and guide junior engineers.
- Company: Join a rapidly growing SaaS company focused on compliance solutions for financial services.
- Benefits: Enjoy remote work flexibility, gym membership, health insurance, and generous holiday allowance.
- Why this job: Develop leadership skills in a collaborative culture while working with cutting-edge Azure technologies.
- Qualifications: Experience in managing 2nd line IT support teams with skills in Windows, Linux, and networking.
- Other info: Office-based three days a week with a dynamic team handling less than 100 tickets daily.
The predicted salary is between 39000 - 52000 £ per year.
Location: East Cheshire
Salary: £45,000 to £50,000
Excellent opportunity to join and lead the IT support team of a well-established and expanding SaaS based company. They have a highly successful, rapidly growing team with 3 direct reports within the tech support team (2nd line). They also respond to less than 100 tickets a day collectively across the team and around 10 are closed per day.
The role will be based in the office three days a week with two days at home.
The Role
You’ll help manage escalations, guide junior engineers, and ensure the performance and reliability of our hybrid cloud infrastructure, which supports customers across financial services and other regulated industries.
What are we looking for:
- Previous management experience of IT Support teams.
- Strong skills in Windows or Linux, Active Directory, Networking, and Scripting.
- Some Microsoft Azure knowledge.
Why Join Us
- Be part of a fast-moving company solving real-world compliance challenges for financial institutions and regulated enterprises.
- Grow your leadership skills while working with modern Azure technologies and security-focused infrastructure.
- Enjoy a collaborative culture with support for certification, professional development, and career progression.
Benefits
- 4% pension
- On-site Gym Membership
- 25 days holidays plus Bank Holidays
- Health Assured App
- Health Insurance (BUPA)
Information Technology Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Linux, Active Directory, and Microsoft Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence and readiness for the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed a team in the past. Think about specific challenges you faced and how you guided your team through them, as this will show your capability to lead the IT support team effectively.
✨Tip Number 3
Research the company’s culture and values, especially their focus on compliance and security in financial services. Tailor your conversations during interviews to reflect how your personal values align with theirs, which can make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the team dynamics and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Information Technology Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading IT support teams, particularly in 2nd line support. Emphasise your technical skills in Windows, Linux, Active Directory, and Networking, as well as any experience with Microsoft Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and your hands-on approach to IT support. Mention specific examples of how you've managed escalations and guided junior engineers in previous roles.
Highlight Relevant Achievements: In your application, include quantifiable achievements that demonstrate your impact in previous positions, such as improvements in ticket resolution times or team performance metrics.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and culture in your application. Mention how you align with their goals, especially in solving compliance challenges for financial institutions.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Experience
Make sure to highlight your previous management experience with IT support teams. Share specific examples of how you've guided junior engineers and handled escalations, as this will demonstrate your capability to lead the team effectively.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in Windows, Linux, Active Directory, Networking, and Scripting. You might be asked to solve a technical problem or explain a past project, so brush up on these areas to show your hands-on experience.
✨Familiarise Yourself with Azure
Since the role involves working with Microsoft Azure technologies, it’s essential to have a basic understanding of Azure services. Research common Azure features and be ready to discuss how you’ve used them in past roles or how you would approach using them in this position.
✨Emphasise Collaboration and Culture Fit
The company values a collaborative culture, so be sure to express your enthusiasm for teamwork and professional development. Share examples of how you've contributed to a positive team environment and how you plan to support your colleagues in their growth.
