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- Tasks: Manage client accounts and ensure they get the most value from our health-tech platform.
- Company: Join an award-winning health-tech company with a strong focus on customer success and personal development.
- Benefits: Enjoy remote work flexibility, a competitive salary, medical care, and 26 days of annual leave.
- Why this job: Be part of a growing team that values collaboration and offers opportunities for global impact.
- Qualifications: Experience in SaaS account management and a passion for driving client success are essential.
- Other info: This role is UK-based only, perfect for those looking to make a mark in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
The Company:Globally established and offering the market leading solution in their space.Award winning company with an award-winning Customer Success programme.Huge investors in personal development and growth.The Opportunity:Remote – UK BASED ONLY. This market leading and well-established health-tech business are looking to grow their Customer Success team with another, commercially skilled Customer Success Manager.Not only is the UK team growing (It could be you!), but they are expanding teams in other global markets, and you could contribute to that success also.Managing your book of clients, you will be the voice of your customers, ensuring they are seeing absolute value from the platform. Utilise both high and low-touch strategy, using your skills to identify risk, maximise retention and drive adoption and successful client outcomes!The Ideal Candidate:A commercially adept client manager who is not afraid to drive client centric account growth.A goal focussed professional who is target driven and not afraid to carry a revenue quota.Experience within a SaaS business, owning a book of c.100 accounts.Driven both professionally and personally! Someone that is keen to make a statement.Extrovert and collaborative. You have a great team to work with here!Desirable:Experience working with CRM platforms or something in the Health-tech space.Prior experience in an account management or sales role.The Package:A base salary up to £50k with a £60k OTE.Totally flexible working. Want remote, sure! Prefer some office time, no problem!Medical care.Increased pension.26 days annual leave plus paid volunteer daysAnd more!ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the health-tech industry and the specific challenges it faces. This knowledge will help you demonstrate your understanding of the market during interviews and show how you can add value to the Customer Success team.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with insider insights and potentially a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage client accounts effectively. Highlight instances where you've driven client success, maximised retention, or contributed to revenue growth, as these are key aspects of the role.
✨Tip Number 4
Demonstrate your collaborative skills by discussing how you've worked with cross-functional teams in previous roles. The company values teamwork, so showing that you can work well with others will make you a more attractive candidate.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales roles. Emphasise your achievements in driving client growth and retention, especially within a SaaS environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the company's goals. Mention specific examples of how you've driven client outcomes and maximised retention in previous roles.
Showcase Your Soft Skills: As a Customer Success Manager, soft skills are crucial. Highlight your extroverted nature, collaboration skills, and ability to communicate effectively with clients. Use examples to demonstrate how these skills have led to successful client relationships.
Research the Company: Familiarise yourself with the health-tech industry and the company's position within it. Understanding their products and customer success programme will allow you to tailor your application and show genuine interest in the role.
How to prepare for a job interview at LinkedIn
✨Understand the Company and Its Values
Before your interview, take some time to research the company’s mission, values, and their award-winning Customer Success programme. This will help you align your answers with what they value most in a candidate.
✨Showcase Your Client Management Skills
Be prepared to discuss your experience managing client accounts, especially in a SaaS environment. Highlight specific examples where you maximised retention and drove successful outcomes for your clients.
✨Demonstrate Your Goal-Driven Mindset
Since the role is target-driven, share instances where you met or exceeded your goals. Discuss how you approach setting and achieving targets, and how this aligns with the company's growth objectives.
✨Prepare Questions About Team Collaboration
As the role requires collaboration, think of insightful questions to ask about the team dynamics and how success is measured within the team. This shows your interest in being a part of their collaborative culture.
