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- Tasks: Be the go-to person for residents, handling inquiries and ensuring smooth transitions.
- Company: Join a top property management company focused on high-quality living experiences.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and professional development opportunities.
- Why this job: Make a real impact in residents' lives while working in a vibrant, inclusive team culture.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Work a flexible rota of 4 days on, 4 days off from 8pm to 8am.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000 + bonus
Rota: 4 days on 4 days off, 8pm - 8am
Location: South London
My Client is a leading property management company specialising in Build to Rent developments. With a commitment to delivering exceptional living experiences, they provide high-quality residential communities tailored to the modern renter.
Position Overview:
They are seeking a proactive and customer-oriented individual to join the team as the Night Concierge for their Build to Rent property. The successful candidate will be responsible for ensuring residents receive the highest level of service and assistance throughout their tenancy. This role is pivotal in maintaining positive relationships with our tenants and fostering a sense of community within our developments.
Key Responsibilities:
- Serve as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and professionally via phone, email, and in-person interactions.
- Coordinate move-in and move-out processes, conducting property orientations for new residents and ensuring a smooth transition.
- Manage maintenance requests efficiently, liaising with internal teams and external contractors to resolve issues promptly while keeping residents informed of progress.
- Conduct regular property inspections to identify maintenance needs and ensure compliance with company standards.
- Assist with leasing activities, including conducting property tours, processing applications, and preparing lease agreements.
- Foster a sense of community by organizing resident events, activities, and engagement initiatives.
- Collaborate with the property management team to develop and implement strategies for enhancing resident satisfaction and retention.
Qualifications:
- Previous experience in customer service or property management is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with residents and team members.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in Microsoft Office Suite and property management software.
- A positive attitude, empathy, and a genuine desire to help others.
- Flexibility to work weekends or evenings as needed.
Benefits:
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant and inclusive work environment with a supportive team culture.
Night Auditor employer: RE-Search London
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the property management industry, especially in the Build to Rent sector. Understanding the unique challenges and expectations of residents in high-end residential communities will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled resident inquiries or resolved issues in previous roles. This will demonstrate your proactive approach and ability to maintain positive relationships.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or coordinated events. This is particularly important for the Night Concierge role, where you'll need to juggle various responsibilities effectively.
✨Tip Number 4
Research the company culture and values of the property management firm. Being able to articulate how your personal values align with theirs can make a strong impression and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Night Auditor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service or property management on your CV. Use specific examples that demonstrate your communication skills, organisational abilities, and any previous roles that involved similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their needs and provide examples of how you've successfully managed resident interactions or events in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Concierge role.
How to prepare for a job interview at RE-Search London
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you prioritise tasks and manage multiple responsibilities. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Emphasise Your Community Engagement Experience
Fostering a sense of community is key in this position. Share any relevant experiences where you've organised events or activities that brought people together. This will show your potential employer that you understand the importance of building relationships within a residential community.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about the team dynamics, the types of resident events they typically organise, or how they measure resident satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
