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For Companies At a Glance
- Tasks: Manage customer queries and troubleshoot technical issues in a fast-paced environment.
- Company: Join a leading tech company focused on innovative transmission solutions.
- Benefits: Enjoy flexible 24/7 shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: 3-6 years experience in technical support; CCNA or CCNP certification preferred.
- Other info: Hands-on experience with transmission equipment is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24/7 rotating shifts.
Responsibilities:
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensuring SLAs are achieved and working proactively to maintain the same.
Desired Skill sets:
- 24/7 rotating shift job, technical customer support role.
- Understanding of transmission technology SDH, DWDM, Ethernet, SONET and hands-on experience on transmission equipment like ADVA, CISCO ASR, CIENA, Huawei MUXs.
- Understanding of IP technology. CCNA, CCNP certified will be preferred.
- Exposure over IP networking, IP addressing, MPLS, Switching/Routing protocols.
- Understanding of SDWAN technology (VNX100 Versa training/certification will be preferred).
- Understanding of security.
- Demonstration of problem-solving skills.
- Prior experience of providing customer service support in fast-paced, high availability, 24/7 environments.
- Maintain awareness of latest technologies in the domain.
- 3 to 6 years experience.
Transmission Engineer employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transmission Engineer
✨Tip Number 1
Familiarise yourself with the specific transmission technologies mentioned in the job description, such as SDH, DWDM, and Ethernet. Being able to discuss these technologies confidently during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Highlight any previous experience you have in a 24/7 operational environment. Be prepared to share examples of how you've successfully managed customer queries and resolved issues under pressure, as this is crucial for the Transmission Engineer role.
✨Tip Number 3
If you have certifications like CCNA or CCNP, make sure to mention them during your discussions. These qualifications are preferred for the position, and demonstrating your commitment to professional development can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and technologies in transmission and IP networking. Showing that you are proactive about learning and adapting to new technologies can impress the hiring team and demonstrate your passion for the field.
We think you need these skills to ace Transmission Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, especially in transmission technology and IP networking. Use specific examples to demonstrate your problem-solving skills and familiarity with the required technologies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention your experience with 24/7 operations and any relevant certifications like CCNA or CCNP.
Showcase Relevant Skills: Clearly list your technical skills related to transmission technologies such as SDH, DWDM, and Ethernet. Highlight any hands-on experience with transmission equipment like ADVA or CISCO ASR, as well as your understanding of security and SDWAN technology.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Tata Communications
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of transmission technologies like SDH, DWDM, and Ethernet. Be prepared to discuss your hands-on experience with equipment such as ADVA and CISCO ASR, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully diagnosed and resolved customer issues. Highlight your approach to troubleshooting and how you ensure quality outcomes, as this is crucial for the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you have previously worked to meet or exceed these standards. Showing that you can maintain high availability in a 24/7 environment will set you apart.
✨Stay Updated on Latest Technologies
Research the latest trends and technologies in transmission and IP networking. Being knowledgeable about advancements in SDWAN technology and security will show your commitment to continuous learning and improvement.
