Assistant General Manager

WHO WE AREWe’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference—health and wellness practitioners.UNTIL is the home of growth—for the best health and wellness professionals and for exceptional talent. We’re passionate about helping people progress in their careers, providing them with opportunities, support, and exposure to the right experiences. For practitioners, we’re more than real estate—we’re access to the tools, community, and support they need to grow, scale, and thrive in their business.With three central London clubs (Soho, Liverpool Street, and Marylebone), and ambitious expansion plans in 2026, we’re redefining the wellness category by building a community where practitioners and team members can unlock their potential, collaborate, and grow.ABOUT THE ROLEThe purpose of this role is to bring to life and create an operation, team and culture that delivers on our member proposition and our behaviours whilst building a market leading guest experience. The AGM is responsible for creating a strong brand name through inspiring and supportive leadership by working closely with the General Manager.This role is critical as it will be one of the main drivers of delivering the best service possible. Whilst leading the creating and executing of all the higher value elements of the proposition, you also need to focus on networking and community, personal and team development to deliver a commercially healthy site. It will require you to work closely with the Community & Events Lead and the Sales team to ensure new members are onboarded properly and set up to be high value and actively contributing to the community.ResponsibilitiesBuilding and developing an efficient and effective on-site team that embodies the culture and personality of the brandHelping GM with recruitmentDevelopment of teamLeadership / personal developmentRunning the site in the absence of the General ManagerCreating and evolving an onsite operating model that consistently delivers a best-in-class service to members across both member services and guest experienceProcess and systemsEfficiency and executionHealth & safety, regulatory complianceSupporting the management of commercial performance of the site to drive strong contribution to the groupMember retentionUtilisation of rooms trackedDriving commercial projects such as event hire and growth servicesBuilding and developing an efficient and effective on-site team that embodies the culture and personality of the brand. This will entail:Supporting the recruitment and training process of new staff, continually reviewing their delivery to ensure excellence across member and guest experienceDeveloping your own leadership skills and acting as a role model for the teamCreating a culture of personal growth and aligned to our behavioursCovering reception during periods of sickness or absenceManaging the commercial performance of the site to drive strong contribution to the group, i.e. driving various initiatives put forward by Head OfficeEnsuring strong member retention and demand whilst upselling other benefitsDriving community to achieve targeted utilisation rates across the spaceProcessing feedback and requests to improve member experienceManaging the day-to-day operational running of the siteWHAT WE’RE LOOKING FORExperience working within a similar role, ideally within Health & Wellness, coworking or a members clubA real passion for delivering high-end customer service, going above and beyond to create memorable experienceExcellent commercially and operationally – you will have a good grasp of how to drive commercial success as well as ensuring all daily operations are managed.Growth Mindset: You’re adaptable, resourceful, and excited to wear multiple hats in a startup environment.Energised by Fast-Paced Environments: You thrive in a dynamic setting and ideally bring prior startup experience.Team Player: You’re eager to collaborate and build strong relationships with team members and external partners.Organised Doer: Exceptional organisational skills with the ability to juggle multiple projects and deadlines.Passion for Wellness: You care deeply about health and wellness and want to contribute to a brand that’s redefining the industry.WHAT WE OFFERA collaborative and supportive work environment with opportunities to grow your career as part of our home of growth, where you’ll develop faster than anywhere else.The chance to play a key role in shaping the future of an innovative and growing wellness brand.Access to UNTIL’s state-of-the-art facilities and wellness resources.Vitality Health insurancePerkbox benefits platformMember credits redeemable against our practitioners’ health and wellness services25 days annual leave increasing by 1 day for every complete year of service (up to a maximum of 30 days)Additional day off for your birthday