Deputy General Manager - Knightsbridge Hotel - Management

At Firmdale Hotels, we pride ourselves on delivering exceptional experiences in our award-winning boutique hotels. With a commitment to luxury, innovation, and unparalleled service, we offer our guests a unique stay that feels like home. Our properties are renowned for their distinctive style and attention to detail, creating an inviting atmosphere for both guests and staff alike.

We have an exciting opportunity for a Deputy General Manager to join our highly successful team at the Knightsbridge Hotel. In this pivotal role, you will oversee the entire operation, ensuring the seamless integration of Front Office, Housekeeping, Food and Beverage, and Kitchen departments. Your goal will be to meet and exceed guest expectations, maintaining the highest standards of service.

Responsibilities:

• Oversee the daily operations of the hotel, ensuring everything runs smoothly and efficiently.
• Manage profit and loss, revenue management, and cost control to maximise profitability.
• Build and maintain strong relationships with guests, ensuring their needs are met and exceeded.
• Maintain staff welfare and foster solid team relationships, driving a high standard of customer service.
• Ensure adherence to statutory and legal requirements for fire, hygiene, health and safety, licensing, and employment law.
• Work closely with the General Manager to ensure smooth delivery of service and guest satisfaction.
• Assist with recruitment needs and interview processes for various positions within the hotel.
• Attend important meetings such as General Managers, Operations, and Head of Departments meetings in the General Manager’s absence.

What you Need:

• Previous experience in a high-end operation as an Operations Manager, Head of Department or Hotel Manager.
• Ability to assist with daily operations and adapt to various scenarios.
• Capability to work well under pressure in a busy environment.
• Excellent customer service skills and communication.
• Genuine passion for the hospitality industry with a desire to drive the hotel’s success forward.
• Strong leadership and motivational skills.
• High level of understanding of current hospitality trends and competitor awareness.

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024.
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
• Manager of the Year – Helle Jensen – Cateys 2024.
• Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024.
• Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024.
• Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
• Warren Street Hotel – Travel & Leisure ‘IT List’ best hotels in the world.
• Whitby Hotel, Crosby Street and Warren Street – Michelin keys.
• The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen – Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here .

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we’d love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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