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For Companies At a Glance
- Tasks: Manage club operations and provide personal training in a luxury environment.
- Company: Join a high-end leisure management company in prestigious residential developments across London.
- Benefits: Earn competitive pay, enjoy flexible hours, and build your PT client base without rent fees.
- Why this job: Work with exclusive clientele and gain valuable experience in a 5-star leisure setting.
- Qualifications: Must have Level 2 Gym Instructor & Level 3 Personal Trainer certifications.
- Other info: Part-time and full-time roles available with opportunities for career growth.
At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London.We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm.What You’ll Be DoingLead and support the front-of-house team, ensuring high standards of service across the hotel.Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care.Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey.Monitor safety, security, and cleanliness standards throughout the property.Support and coach team members to deliver on the Zedwell promise of comfort and calm.Liaise with other departments to keep operations smooth and connected.What We’re Looking ForPrevious experience in hotel front office or supervisory role (duty manager experience is a plus).Strong leadership and decision-making skills, with the ability to stay calm under pressure.Excellent communication and people skills, with a genuine focus on guest service.Organised, proactive, and adaptable – ready to handle the unexpected.Familiarity with Mews PMS (or similar hotel systems) is preferred.Willingness to work 12-hour shifts on a rota basis.
Duty Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network with professionals in the luxury fitness industry. Attend local fitness events or workshops to meet potential colleagues and clients, which can help you stand out when applying for the Duty Manager position.
✨Tip Number 2
Familiarise yourself with the specific needs of high-net-worth clients. Understanding their expectations and preferences can give you an edge during interviews, showcasing your ability to provide exceptional service.
✨Tip Number 3
Highlight your experience in managing operations in a fast-paced environment. Be prepared to discuss specific examples of how you've successfully handled challenges in previous roles, as this will demonstrate your capability as a Duty Manager.
✨Tip Number 4
Stay updated on the latest trends in fitness and leisure management. Being knowledgeable about current industry standards and innovations can impress interviewers and show your commitment to professional growth.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Duty Manager and Personal Trainer. Emphasise your qualifications, such as Level 2 Gym Instructor and Level 3 Personal Trainer certifications, and any relevant experience in luxury leisure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've provided exceptional service in previous roles and how you can contribute to the luxury environment of the club.
Highlight Relevant Skills: In your application, focus on key skills required for the role, such as strong communication, multitasking abilities, and knowledge of health and safety compliance. Use bullet points to make these stand out.
Showcase Your Personal Training Experience: If you have a client base or success stories from your personal training sessions, include them in your application. This will demonstrate your ability to build a successful PT business within the club's environment.
How to prepare for a job interview at LinkedIn
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles, especially in high-pressure situations.
✨Demonstrate Your Fitness Knowledge
Be ready to discuss your qualifications as a Level 2 Gym Instructor and Level 3 Personal Trainer. Highlight your experience in fitness environments and any specific training methods you excel in.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or emergencies. Think of scenarios where you successfully managed a crisis or resolved a conflict, showcasing your problem-solving skills.
✨Research the Company Culture
Understand the luxury residential club's ethos and clientele. Tailor your responses to reflect how your values align with theirs, demonstrating that you're a perfect fit for their prestigious environment.
