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For Companies At a Glance
- Tasks: Be the first point of contact for customers via phone, email, or in person.
- Company: Join a large organisation dedicated to serving the Skye & Kyle community.
- Benefits: Enjoy flexible hours, competitive salary, pension scheme, and company perks.
- Why this job: Gain valuable experience in a supportive team with opportunities for growth.
- Qualifications: Excellent communication skills and basic IT knowledge preferred; training provided.
- Other info: Permanent role with flexible hours; local candidates preferred as no accommodation is offered.
The predicted salary is between 24000 - 36000 £ per year.
Your new company
You will be working in the heart of Portree for a large organisation servicing the local community of Skye & Kyle. The role of Customer Service Administrator provides key support to the team and to customers. This role is permanent; hours are flexible from 25 to 35 per week, from Monday to Friday.
Your new role
In this role, you will work as part of a small office team to be the first point of customer contacting the office via phone, email or in person. You will deal with queries, sales and orders. This role will see you deal with incoming calls, respond to emails and work as part of a team to serve customers. In this role you will provide administrative support and use software such as Excel, Word & Outlook. You will enter data into trackers and spreadsheets to help with stock control, order processing and dispatch. You will also process card payments and deal with a centrally based accounts team. You will also provide general assistance in the depot office and do ad-hoc tasks to support the team.
What you'll need to succeed
This role will require you to have excellent communication skills and an ability to work as part of a small team. Full systems training will be provided, but a basic level of IT skills would be preferred. You must be confident on the phone and work with a good level of accuracy. This role would suit someone living locally in the Portree area as it is offering a permanent contract - please note this role does not offer any accommodation. There is flexibility in the hours worked, starting times between 8am and 9am and flexible finishing times. Hours to be agreed between 25-35 per week.
What you'll get in return
This role is a great opportunity to join a very established company, providing you with steady employment year-round. This role offers a competitive salary, pension scheme and a range of company benefits. You'll work in a friendly and supportive team and can work with a degree of flexibility with start and end times to suit you and the business.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays in Inverness on 01463 214282. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Administrator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the local community of Skye & Kyle. Understanding the area and its residents will help you connect better with customers, making you a more appealing candidate for the Customer Service Administrator role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being confident and clear in your communication can set you apart from other candidates.
✨Tip Number 3
Gain some basic IT skills if you haven't already. Familiarity with software like Excel, Word, and Outlook is preferred, so consider taking a short online course to boost your confidence and knowledge in these areas.
✨Tip Number 4
Show your enthusiasm for teamwork. Since this role involves working closely with a small office team, highlighting your ability to collaborate and support others during any discussions or interviews can make a positive impression.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your communication skills and any previous roles where you dealt with customers directly.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to work in a team, your IT skills, and your enthusiasm for providing excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your proficiency with software like Excel, Word, and Outlook. Provide examples of how you've used these tools in past roles to support your claims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Familiarise Yourself with Relevant Software
Since the role involves using software like Excel, Word, and Outlook, it’s a good idea to brush up on these tools before the interview. Be prepared to discuss your experience with them and how you can use them to support the team effectively.
✨Emphasise Teamwork
This position requires working as part of a small team, so highlight any previous experiences where you've successfully collaborated with others. Share examples that showcase your ability to work well in a team environment.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses to questions about how you would handle difficult customers or resolve queries efficiently, demonstrating your problem-solving skills.
