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For Companies At a Glance
- Tasks: Lead strategic planning and operational excellence in Telehealth services.
- Company: VetSuccess supports vet practices with innovative digital solutions and exceptional customer service.
- Benefits: Enjoy hybrid work, 25 days holiday, birthday off, and shopping discounts.
- Why this job: Join a dynamic team driving Telehealth innovation and improving pet care accessibility.
- Qualifications: Must be a qualified Vet Surgeon with 5+ years in UK clinical practice.
- Other info: Weekly commute to Bournemouth and biannual trips to London required.
The predicted salary is between 48000 - 72000 £ per year.
Head of Telehealth – Hybrid working must be able to commute to Bournemouth weekly and London every 6 months
VetSuccess, part of the IVC Evidensia Group has an exciting opportunity for you to join our dynamic team as the Head of Telehealth. VetSuccess is a multi-disciplinary business that supports vet practices to grow their business, with our online digital platform we manage their health subscription plans effortlessly. Our marketing team offers a full marketing service with pet owners at the core of what they do. Inbound and outbound customer contact centres provide excellent customer service as well as growth and retention support for vet practices. The latest string to our bow is our telehealth service offering 24/7 advice from a vet.
The role
In this role you will take charge of strategic planning, team development and operational excellence. You’ll be at the forefront of Telehealth innovation, leveraging your expertise to enhance services, ensuring our patients have access to high-quality, convenient, and personalised care from the comfort of their own homes, whilst building and maintaining positive relationships with internal and external stakeholders.
What We’re Looking For
The successful candidate will be a qualified Vet Surgeon who has exceptional verbal and written communication plus the proven ability to inspire, lead and develop high performing teams within the veterinary sector. You will have the experience of strategic planning and implementation of long-term objectives, strong decision-making capabilities with a focus on effectiveness, plus a high level of proficiency in managing organisational change.
We are looking for somebody who has good interpersonal skills with experience in conflict resolution, stakeholder management and the proven ability to negotiate contracts whilst aligning business needs with external partners.
Key Responsibilities
- Regular contact with internal and external stakeholders.
- Contract review and renewals.
- Ensure compliance with regulatory and clinical governance standards.
- Creating and supporting clinical training.
- Meeting potential new business partners and exploring new revenue streams.
- Developing long-term business strategy to exploit opportunities within the regulatory framework.
- Escalated complaint handling.
- Contact with RCVS, VMD, VDS.
- Other tasks as dictated by IVCE commercial and clinical priorities.
- Develop and implement strategic plans to grow Telehealth services, whilst driving innovation and continuous improvement across all services.
- Identify and capitalise on opportunities to increase caseload and commercial prospects.
- Manage the P&L and make key budgetary decisions to optimise performance.
Technical Knowledge And Other Essential Skills
- In-depth knowledge of Telehealth systems and processes.
- MRCVS with a minimum of 5 years in UK clinical practice.
- In-depth knowledge, and demonstrable experience in professional standards, regulatory compliance and clinical governance.
- Proficiency in project management, from planning to execution.
- Adaptability and resilience in a dynamic and changing environment.
- Ethical decision-making and innovative thinking.
- A commitment to continuous improvement.
- Experience in managing escalated complaints and conflict resolution.
Benefits Of Working At Vet Success
- Hybrid working – 2/3 days in the Bournemouth office.
- Free parking when working from the office.
- 25 days holiday.
- An extra day off for your birthday.
- Option to join the Simply Health ‘Health Cash Plan’.
- Auto enrolment into a Scottish Widows pension.
- Length of service vouchers.
- Shopping discounts.
- Discounted rate for IVC’s Pet Health Club plan.
VetSuccess
18 Albert Road, Bournemouth, BH1 1BZ, United Kingdom
Seniority level: Executive
Employment type: Full-time
Job function: Other
Industries: Veterinary
#J-18808-Ljbffr
Head of Telehealth employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Telehealth
✨Tip Number 1
Familiarize yourself with the latest trends and innovations in Telehealth within the veterinary sector. This will not only help you understand the landscape but also allow you to speak confidently about how you can contribute to VetSuccess's mission.
✨Tip Number 2
Network with professionals in the veterinary field, especially those involved in Telehealth. Attend relevant conferences or webinars to build connections and gain insights that could be beneficial during your interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed change in previous roles. Highlight your experience in strategic planning and how it aligns with VetSuccess's goals for Telehealth services.
✨Tip Number 4
Research VetSuccess's current Telehealth offerings and think critically about potential improvements or new services. Being able to present innovative ideas during your discussions will demonstrate your proactive approach and commitment to continuous improvement.
We think you need these skills to ace Head of Telehealth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a Vet Surgeon and emphasizes your experience in strategic planning, team development, and operational excellence. Use specific examples that demonstrate your leadership skills and ability to inspire high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Telehealth and how your background aligns with the role. Discuss your experience with regulatory compliance, stakeholder management, and conflict resolution, showcasing your ability to drive innovation in veterinary services.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved managing Telehealth systems or similar services. Include any achievements related to improving patient care or enhancing service delivery, as these will resonate with VetSuccess's mission.
Showcase Communication Skills: Since exceptional verbal and written communication is crucial for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders or led teams through change.
How to prepare for a job interview at Vet Record Careers
✨Showcase Your Leadership Skills
As the Head of Telehealth, you'll need to inspire and lead high-performing teams. Be prepared to discuss your previous leadership experiences, how you've developed teams, and any specific strategies you've implemented to drive success.
✨Demonstrate Your Strategic Thinking
This role requires strong strategic planning capabilities. Come ready to share examples of how you've successfully developed and implemented long-term objectives in your past roles, particularly within the veterinary sector.
✨Highlight Your Communication Skills
Exceptional verbal and written communication is crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with stakeholders in the past.
✨Prepare for Conflict Resolution Scenarios
Given the importance of conflict resolution in this role, think of specific instances where you've successfully managed escalated complaints or negotiated contracts. Be ready to discuss your approach and the outcomes of those situations.
