Data Protection Incident Responder - USDS

The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations accurately.

USDS Resiliency Operations Center is responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for TikTok.

Responsibilities

• Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary.
• Communicate incident response concepts and protocols in a digestible manner to non-technical audiences.
• Support tracking/maintenance/advancement/execution of USDS Incident Response projects.
• Participate in incident response activities and escalation to crisis as needed.
• Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures.
• Know Crisis Management Plans and procedures, thresholds, and execute activation procedures.
• Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations.

In order to enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications

• Bachelors’ Degree or industry equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response.
• 3+ years experience in incident management operations, crisis management planning, and/or exercises.
• Experience with identifying and responding to threats and threat actors.
• Excellent communication (verbal and written) & collaboration skills, and ability to influence without authority.
• Demonstrated teamwork and collaboration skills, particularly in leading or contributing to global and multi-functional teams along with time management, problem-solving, effort prioritization, and interpersonal skills.
• Strong analytical/problem-solving skills and cross-functional expertise across multiple IT operational and security disciplines.
• Experience in emergency operations, planning, and/or exercises, including program design and implementation.

Preferred Qualifications

• Strong project management skills and thought leadership.
• Coordinating high-profile, complex incident situations.
• Social media, entertainment, startup, and/or tech industry experience.

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.