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- Tasks: Provide IT support, troubleshoot issues, and maintain infrastructure at our Milton Park site.
- Company: Join Lakarya, a leader in IT solutions, dedicated to security and efficiency.
- Benefits: Enjoy 25 days of annual leave plus public holidays, with a supportive work environment.
- Why this job: Gain hands-on experience in a dynamic role while enhancing your tech skills in a collaborative culture.
- Qualifications: No prior experience required; just bring your passion for IT and problem-solving skills!
- Other info: This is a 12-month contract position with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Lakarya Little Milton, England, United Kingdom
Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE
Employment Type: 12-Month Contract
Role Overview:
We are seeking a skilled Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. The role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring smooth operations within an enterprise environment.
Key Responsibilities:
- Activity-Specific Support:
- CCTV & BMS Systems:
Manage and troubleshoot CCTV and Building Management System (BMS) infrastructure.
Ensure seamless operation and security compliance for surveillance and facility management systems. - DNS Server & Firewall Management:
Address network configuration challenges where DNS server IP is hardcoded .
Ensure that the firewall , acting as the network’s default gateway, does not provide DNS services to maintain SSDLC security compliance . - Evoko (Room Booking Device) Support:
Troubleshoot connectivity issues between room panels and the Evoko server .
Resolve server internet access limitations , ensuring only authorized connections such as Microsoft update sites are permitted. - Conference Room Wi-Fi Issues:
Diagnose and resolve Wi-Fi connectivity problems affecting meeting rooms.
Enhance wireless network performance and reliability for seamless conference operations. - MCT211 Laptop Machinery Software Installation:
Oversee the installation, configuration, and troubleshooting of MCT211 laptop machinery software .
Ensure compatibility with existing IT infrastructure and operational requirements.
- CCTV & BMS Systems:
- End-User IT Support:
- Provide hardware and software troubleshooting for desktops, laptops, and peripherals.
- Install and configure Windows OS, applications, and security software .
- Enable and support Multi-Factor Authentication (MFA) via MS Authenticator .
- Deploy security measures including antivirus, firewall settings, and data backup solutions .
- Offer hands-on training and documentation to assist end-users with IT system adoption.
- Network & Security Management:
- Maintain Cisco and Palo Alto network infrastructure .
- Diagnose and resolve cabling, connectivity, and performance issues .
- Utilize DNA-C for network diagnostics and issue resolution .
- Coordinate with last-mile providers to ensure optimal connectivity service levels.
- Implement and enforce access control policies and security protocols.
Assumptions & Conditions:
- Remote L2 support for the UK is managed separately from Sanand .
- Application troubleshooting and L1 support are handled by the respective providers.
- MFA, antivirus, and user backup platforms are maintained by external partners.
- Move/Add/Change (MACD) requests within the same location will be coordinated but executed by respective service providers.
- The position includes 25 days of leave annually plus UK public holidays, with no replacement coverage during leave periods.
Qualifications & Experience:
- Proven experience in IT support, network troubleshooting, and desktop services.
- Hands-on experience with Windows OS, Active Directory, and MS Office 365 .
- Familiarity with Cisco and Palo Alto network tools .
- Experience with firewall security, backup solutions, and IT compliance .
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and customer service skills .
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Computer and Network Security
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AV & IT Support Engineer (Onsite) employer: Lakarya
Contact Detail:
Lakarya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & IT Support Engineer (Onsite)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as CCTV systems, BMS infrastructure, and Cisco/Palo Alto network tools. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully troubleshot IT issues, especially related to network configurations and security compliance. Being able to share specific examples will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 3
Since communication and customer service skills are emphasized, practice articulating your thoughts clearly and concisely. Consider role-playing common IT support scenarios with a friend to enhance your ability to explain technical concepts to non-technical users.
✨Tip Number 4
Research the company culture at Lakarya and be prepared to discuss how your values align with theirs. Showing that you understand their mission and how you can contribute to their team will make a positive impression during the interview process.
We think you need these skills to ace AV & IT Support Engineer (Onsite)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the AV & IT Support Engineer position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support, network troubleshooting, and familiarity with Windows OS, Active Directory, and MS Office 365. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: Since the role requires strong problem-solving abilities, include instances where you've successfully diagnosed and resolved IT issues. This will help illustrate your capability to handle the challenges mentioned in the job description.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you're interested in working at Lakarya and how your skills align with their needs.
How to prepare for a job interview at Lakarya
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Active Directory, and MS Office 365. Highlight specific examples where you've successfully troubleshot IT issues or managed network configurations.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you resolved complex IT challenges, especially related to network and security management.
✨Communicate Clearly
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. This will show your ability to assist end-users effectively and enhance their understanding of IT systems.
✨Prepare for Specific Technologies
Familiarize yourself with the technologies mentioned in the job description, such as CCTV systems, BMS, and Cisco/Palo Alto tools. Being knowledgeable about these will demonstrate your readiness for the role.
