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- Tasks: Provide technical support for Broadcom's clients via phone, email, and web.
- Company: Join Broadcom, a leader in data center storage solutions worldwide.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be part of a global team solving complex tech issues while enhancing your problem-solving skills.
- Qualifications: BS or MS in Electrical/Computer Engineering and 5+ years in Technical Support required.
- Other info: Work Sunday to Thursday, 07:00 – 16:00 GMT, and embrace a diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
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Research and Development Technical Support Engineer
Client: Broadcom Inc.
Location: United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 334b50a5a3ae
Job Views: 76
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
If you’re looking to energise your career, now is a great time to join Broadcom. As a leading provider of data centre storage area networking solutions and products, Broadcom helps organizations around the globe achieve their most critical business objectives.
Role Summary
The Research and Development Application Support Engineer functions as a member of the Global Technical Support organisation to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues.
Main Duties
- The Technical Support Engineer is a direct resource to answer client technical inquiries (phone, email and web), and must have the ability to effectively communicate to both clients and internal personnel while working under pressure.
- Understand, troubleshoot, diagnose and resolve OEM and customer issues.
- Define and manage problem resolution plans and communicate closure/resolution to OEMs and customers.
- Document client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client’s satisfaction in a timely manner.
- Effectively manage many different tasks simultaneously.
- Document sequence of events related to resolving OEM and customer technical issues. Analyse data traces from protocol analysers.
- Assist in improving and creating processes and procedures to improve quality and productivity in the Support Team.
- Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location/time zone.
- The Technical Support Engineer will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.
Shift Schedule
Sunday through Thursday, 07:00 – 16:00 GMT
Desired Skills and Experience
- BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience
- Minimum of 5+ years’ experience in a Technical Support Environment
- Working knowledge of networking technologies and protocols, storage area network (SAN)
- Understanding of SNMP monitoring and management
- Excellent knowledge of Windows and Linux/UNIX servers
- Ability to rapidly adopt new technologies
- Excellent customer communication, problem solving, planning and organisation skills
- Excellent troubleshooting skills
- Strong verbal and written communication skill
- Works cooperatively with others as a teammate to achieve results
- Additional European Language (Spoken business level)
Physical Requirements
- Frequent use of mouse and keyboard
- Frequent phone usage
- Occasional lifting
Broadcom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, or national origin.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
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Research and Development Technical Support Engineer, null employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research and Development Technical Support Engineer, null
✨Tip Number 1
Familiarize yourself with Broadcom's products and services, especially in data center storage area networking solutions. Understanding their offerings will help you answer technical inquiries more effectively during the interview.
✨Tip Number 2
Brush up on your fault isolation and root cause analysis skills. Be prepared to discuss specific examples of how you've diagnosed and resolved complex technical issues in previous roles.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with clients and internal teams, being able to convey technical information clearly is crucial.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks simultaneously. Prepare examples from your past experience that demonstrate your organizational skills and ability to meet client expectations.
We think you need these skills to ace Research and Development Technical Support Engineer, null
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and requirements of the Research and Development Technical Support Engineer position at Broadcom. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Technical Skills: Emphasize your technical expertise, especially in networking technologies, SAN, and troubleshooting skills. Provide specific examples of how you've successfully resolved complex technical issues in previous roles.
Showcase Communication Abilities: Since the role requires excellent communication skills, include examples of how you've effectively communicated with clients and team members in high-pressure situations. This will demonstrate your ability to manage client expectations and provide support.
Tailor Your CV and Cover Letter: Customize your CV and cover letter for this specific position. Use keywords from the job description and ensure that your documents reflect your understanding of Broadcom's values and the importance of teamwork in a global environment.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking technologies and protocols, as well as your knowledge of SAN. Highlight specific examples where you've successfully diagnosed and resolved complex technical issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a technical problem. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your analytical skills.
✨Communicate Effectively
Since the role requires strong communication skills, practice explaining technical concepts in simple terms. Be clear and concise in your answers, and show that you can adapt your communication style to different audiences.
✨Prepare for Behavioral Questions
Expect questions about teamwork and managing multiple tasks under pressure. Think of examples from your past experiences that demonstrate your ability to work collaboratively and handle challenging situations effectively.
