Reservations Agent (Multilingual)

Cheval Collection is the parent company of growing brands – Cheval Residences, Cheval Maison and MY Locanda. An award-winning hospitality group with twelve luxury all-apartment Residences in London, Edinburgh and Dubai guaranteeing the finest hospitality and an unforgettable stay experience. We are looking for a Reservations Agent to join our central reservations team usually based at our global office on Cromwell Road, SW7.

The successful candidate will have experience from a luxury customer service environment, a background from a luxury 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity. Given the nature of our business, which is growing rapidly and specifically in the middle east, the ideal candidate for this position will be multilingual and the ability to speak Arabic fluently is desirable.

As part of a team, you will be dealing with a high number of reservations enquiries via telephone, email and WhatsApp. You will provide an exemplary level of service and build relationships with our customers, agents, and corporate clients to ensure enquires are converted into Cheval. You will also maintain strong relationships with the operations across the Cheval portfolio.

We want you to apply for this role, if when it comes to work you are.

• A team player
• Commercially minded and sales orientated
• Experienced in a property management system, ideally Opera Cloud
• A confident communicator
• Have excellent attention for detail
• Take pride in what you do
• Have a positive attitude in everything you do
• able to demonstrate excellent customer service

We can offer you

• A competitive salary
• Annual Bonus
• 30 days annual leave (increasing with service including public holidays)
• Life Assurance
• Season Ticket Loan
• Tuition funded support
• Apprenticeship scheme
• Contribution to personal pension (after 3 months)
• And many more benefits!

If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!

Helpful to know

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered

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