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- Tasks: Join us as a Customer Service Apprentice and learn to provide top-notch service while gaining real-world experience.
- Company: Specsavers is a global brand dedicated to delivering exceptional customer care in the retail sector.
- Benefits: Earn a salary, gain valuable experience, receive structured training, and enjoy paid holidays.
- Why this job: This apprenticeship offers hands-on training, a supportive team, and the chance to grow your career.
- Qualifications: No prior customer service experience needed; just bring your enthusiasm and commitment to learning.
- Other info: This role requires EU residency for 3 years and the right to work in the UK.
Customer Service Apprentice
Store: Clapham
Hours: 40 hours per week including weekend working
Salary: 7.00 per hour
Benefits:
- Specsavers Perks,
- WeCare/LifeWorks, Headspace,
- Eye and Ear care discounts,
- Additional day of annual leave for your Birthday
- Enhanced family leave and company sick pay for eligible colleagues
Opportunities for further progression and training
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
This role is based in our Call Centreand will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.
At Specsavers, were always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Why choose an Apprenticeship?
- Earn a salary(paid monthly)
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you one that invests in its people there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come
Who is this Apprenticeship for?
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
Were looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. Its important that you are a great listener and communicator because that’s what excellent service is all about. you’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
Its essential you havent worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
- Efficiently answer all telephone calls to the store
- Respond positively to customer enquiries and direct them to the appropriate department.
- Respond positively to and resolve customer complaints.
- Customers receive advice about when we can provide them with an appointment closest to their requested time.
- Customers receive a positive and friendly approach to excite them about their planned visit.
- Customers are advised of the current promotions and any relevant contact lens or product information.
- Customers details are requested in an empathetic manner.
- Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
- Customers receive a reminder call / text.
- Customer details are recorded accurately.
Whats next?
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on .
This vacancy will close once we have filled all available places. We therefore highly recommend early applications.
Customer Service Apprentice employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in person or over the phone, let your passion shine through. This will help you stand out as a candidate who truly cares about providing great service.
✨Tip Number 2
Familiarize yourself with Specsavers' products and services before your application. Understanding what they offer will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being a great listener and communicator is essential for this role, so honing these skills will give you an edge.
✨Tip Number 4
Be prepared to discuss your motivation for wanting to join the apprenticeship program. Think about how this opportunity aligns with your career goals and how you can contribute to the team at Specsavers.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Apprentice position. Highlight key skills such as enthusiasm, communication, and teamwork in your application.
Tailor Your CV: Customize your CV to reflect your passion for customer service. Include any relevant experiences, even if they are not directly related to customer service, that demonstrate your ability to work in a team and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Explain why you want to pursue a career in customer service and how this apprenticeship aligns with your career goals. Be sure to express your enthusiasm for joining Specsavers.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Specsavers
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Talk about why you want to work in this field and how you can contribute to creating a positive experience for customers.
✨Demonstrate Good Communication Skills
Since excellent communication is key in customer service, practice answering common interview questions clearly and confidently. Use examples from your past experiences to showcase your listening and speaking abilities.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might have to handle a customer complaint or inquiry. Think about how you would respond positively and resolve issues effectively.
✨Research Specsavers
Familiarize yourself with Specsavers' values, services, and current promotions. This knowledge will help you answer questions more thoughtfully and show that you're genuinely interested in the company.
