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- Tasks: Join our team as a Customer Service Apprentice, assisting customers and supporting store operations.
- Company: Specsavers is a well-known brand in retail optics, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and perks like Headspace app subscription.
- Why this job: Gain hands-on experience, industry-recognized qualifications, and be part of a supportive team.
- Qualifications: Must have GCSE Maths (Grade 9-4) or equivalent; enthusiasm for customer service is key.
- Other info: This apprenticeship lasts 15 months, leading to a Level 2 Customer Service Practitioner qualification.
Sidcup , Specsavers
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As an Optical Assistant Apprentice at Specsavers, you’ll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day.
Opportunities for further progression and training
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
This role is based on the shop floor will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.
At Specsavers, were always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 15 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Based in Sidcup has great access to tube and bus links.
Our team
We have a wonderful team dedicated people in our store ready and waiting for you to meet.
Whats on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
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Salary: 7,50per hour
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28 days annual leave plus your birthday off
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Full time (40 hours) including weekend working
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Specsavers Perks our discounted benefits scheme
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Annual subscription to the Headspace app
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WeCare UK confidential employee helpline
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Outstanding clinical and professional development opportunities
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Regular team events and team building evenings
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At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Who is this Apprenticeship for?
- Individuals with GSCE Maths at Grade 9-4 (A -C) or above, or an equivalent level qualification
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail, management or optics. As well as being passionate and motivated in everything you do, its important that you’re also a great listener and communicator as that’s what excellent service is all about. In addition to having great communication skills, you’ll also be a team player and have a real passion for making a difference, both in your development and within the business.
What does the role involve?
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone calls
What will you gain?
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledgedLevel 3 Optical Assistant. Over the course of fifteen months with us, you’ll:
- Earn a salary – paid monthly
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality products and services in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
Got what were looking for? Head to our website to learn more about the role and apply today.
Customer Service Apprentice employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarize yourself with Specsavers' values and customer service philosophy. Understanding what they stand for will help you align your approach during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent listening and speaking abilities, consider role-playing common customer service scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for the retail industry and customer service in your conversations. Share any relevant experiences or examples where you've gone above and beyond to help customers, as this will highlight your passion for the role.
✨Tip Number 4
Research the latest trends in optics and eyewear. Being knowledgeable about the products and services offered by Specsavers will not only impress your interviewers but also show that you're genuinely interested in the field.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Apprentice position at Specsavers. Understand the key responsibilities and the skills required, such as excellent communication and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that align with the role. Emphasize any previous customer service experience or teamwork activities that showcase your ability to work well with others.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Specsavers and how you can contribute to their team. Be sure to include specific examples of your customer service skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Specsavers
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Talk about why you want to work at Specsavers and how you can contribute to the team with your positive attitude.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated in past experiences. This could be through teamwork, resolving customer issues, or simply engaging with others.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of an Optical Assistant Apprentice. Be ready to discuss how you would handle tasks like booking eye tests or providing style advice to customers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or what a typical day looks like for an apprentice at Specsavers.
