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- Tasks: Join us as a Customer Service Apprentice, providing top-notch advice and support to our customers.
- Company: Specsavers is a global brand dedicated to delivering excellent customer service in retail.
- Benefits: Enjoy a monthly bonus, extra day off on your birthday, and enhanced sick pay.
- Why this job: Gain valuable experience while earning a salary and working towards a nationally recognized qualification.
- Qualifications: No prior customer service experience needed; just bring your enthusiasm and commitment!
- Other info: This apprenticeship lasts 13 months, with the potential for career advancement.
Customer Service Apprenticeship
Location: Brighton, East Sussex
Hours: Full time – 40 hours (to include weekend working)
Salary: 20,000 pa/ 9.59ph
Benefits:
- Monthly bonus
- Extra day off on your birthday
- Discounted hearing and eyecare benefits
- Enhanced sick pay
- Enhanced pay for family leave (Maternity/ Paternity etc)
- WeCare employee support services
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
At Specsavers, were always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledgedLevel 2 Customer Service Practitioner.
Why choose an Apprenticeship?
- Earn a salary – paid monthly
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you one that invests in its people there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come
Who is this Apprenticeship for?
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
Were looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. Its important that you are a great listener and communicator because that’s what excellent service is all about. you’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
Its essential youhaventworked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
- Giving customers top-notch advice
- Giving customers a warm welcome
- Dealing with orders
- Dealing with payments
- Delivering high quality products and service
Whats next?
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on
This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.
Customer Service Apprentice employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from the team or during an interview, express your passion for helping others and providing excellent service. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Research Specsavers and their values. Understanding the company culture and what they stand for will allow you to align your answers and demonstrate that you're a great fit for their team. Mention specific aspects of their service that resonate with you.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since this role emphasizes being a team player, think of examples from your past experiences where you successfully collaborated with others. This will show that you can contribute positively to the team environment.
✨Tip Number 4
Be ready to talk about your motivation and commitment. The apprenticeship is a new adventure, so share why you are excited about this opportunity and how you plan to make the most of it. This will demonstrate your dedication to both your personal growth and the company's success.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Customer Service Apprentice position. Highlight your enthusiasm for customer service and your willingness to learn.
Tailor Your CV: Customize your CV to reflect your passion for customer service. Include any relevant experiences, even if they are not directly in customer service, that demonstrate your communication skills and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you want to work at Specsavers specifically and how you align with their values of providing great customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Specsavers
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share examples of how you enjoy helping others and why you want to pursue a career in this field.
✨Demonstrate Communication Skills
Since excellent communication is key in customer service, practice clear and friendly responses. Be prepared to answer questions about how you would handle different customer scenarios.
✨Highlight Teamwork Experience
Even if you haven't worked in customer service before, think of times when you've worked as part of a team. Discuss how you contributed to group goals and supported your teammates.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or what a typical day looks like for an apprentice.
