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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing hire bookings and ensuring smooth operations.
- Company: Join a dynamic team focused on exceptional customer service in equipment hire.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make an impact by delivering top-notch service while growing your skills in a fast-paced setting.
- Qualifications: Customer service experience preferred; training provided for equipment knowledge.
- Other info: Office-based role with some flexibility for shifts or weekends.
The predicted salary is between 28000 - 40000 £ per year.
Job Title: Hire Controller Location: Bristol Salary: £34,000 per annum (dependent on experience) Reports To: Hire Desk Manager / Branch Manager About the Role Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a proactive and detail-oriented Hire Controller to join our team. In this role, you’ll be the vital link between our customers and our operations, ensuring smooth and efficient hiring of equipment and machinery while providing top-notch support. Key Responsibilities Customer Service: Be the first point of contact for customers via phone, email, and in person. Offer expert advice on equipment or machinery to suit customer needs. Resolve inquiries and complaints with professionalism, building strong customer relationships.Hire Desk Operations: Process hire bookings from initial inquiry to completion. Coordinate delivery and collection of equipment with drivers and logistics teams. Maintain accurate hire contracts and schedules to ensure equipment availability.Sales Support: Upsell additional services, accessories, and equipment to maximize revenue opportunities. Provide accurate quotes and negotiate hire agreements to secure business. Stay updated on product offerings, pricing, and promotions.Equipment Management: Ensure all hired equipment is maintained, serviced, and fit for purpose. Monitor stock levels, reporting any shortages or issues to the operations team. Liaise with maintenance teams to coordinate servicing and repairs.Administration: Maintain accurate records and documentation in line with company policies. Process invoices and payments efficiently. Monitor hire periods to ensure timely equipment returns.Key Skills and Competencies Exceptional customer service and communication skills. Strong organizational and multitasking abilities. Attention to detail and accuracy in administrative tasks. A basic understanding of equipment or machinery (training provided if necessary). Problem-solving skills with the ability to work under pressure during busy periods. Proficiency in IT systems, including hire management software and Microsoft Office.Qualifications and Experience Experience in a customer service, hire desk, or sales role (preferred). Familiarity with equipment hire, construction, or related industries is advantageous. Proficiency with Microsoft Office and CRM tools.What We Offer Competitive salary up to £34,000 per annum. Opportunities for career development and training. A dynamic and supportive team environment.Working Conditions Primarily office-based, with occasional visits to the yard or warehouse. Flexibility to work shifts or weekends as required by the business.If you’re ready to take on an exciting new challenge and make an impact as a Hire Controller, apply now! We’re looking for a dedicated Hire Controller to join our growing team and help deliver exceptional service. Take the next step in your career as a Hire Controller today! How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Harry on (phone number removed). HT
Hire Desk Controller employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Make sure to showcase your exceptional customer service skills during the interview. Prepare examples of how you've successfully resolved customer inquiries or complaints in the past, as this role heavily relies on building strong customer relationships.
✨Tip Number 2
Familiarize yourself with the equipment and machinery relevant to the hire industry. Having a basic understanding will not only help you answer questions confidently but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 3
Highlight your organizational and multitasking abilities. Be ready to discuss how you manage multiple tasks efficiently, especially in a fast-paced environment, as this is crucial for processing hire bookings and coordinating logistics.
✨Tip Number 4
Show your enthusiasm for the role and the company. Research StudySmarter and be prepared to discuss why you want to work with us specifically, as this will reflect your genuine interest and commitment to contributing to our team.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hire Desk Controller position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since exceptional customer service is a key aspect of this role, emphasize any previous experience you have in customer-facing positions. Use specific examples to demonstrate how you've successfully resolved inquiries or built strong customer relationships.
Showcase Organizational Skills: The role requires strong organizational and multitasking abilities. Provide examples in your CV or cover letter that illustrate your ability to manage multiple tasks efficiently, especially in a fast-paced environment.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the Hire Desk Controller position. Use keywords from the job description and ensure your documents are clear, concise, and free of errors before submitting.
How to prepare for a job interview at Holt Recruitment Ltd
✨Show Your Customer Service Skills
Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to build strong relationships and resolve issues professionally.
✨Demonstrate Organizational Abilities
The job requires strong organizational and multitasking skills. Discuss how you prioritize tasks and manage your time effectively, especially in a fast-paced environment. You might want to mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Equipment
While training will be provided, having a basic understanding of equipment or machinery can set you apart. Research common equipment used in the industry and be ready to discuss how you would approach advising customers on their needs.
✨Prepare for Sales Scenarios
As upselling is part of the role, think about how you would approach sales conversations. Prepare to discuss strategies you've used in the past to successfully upsell products or services, and be ready to negotiate hire agreements.
