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- Tasks: Support global brokers with 24/7 operational coverage and ensure smooth charter flights.
- Company: Join Air Charter Service, the top aviation broker with a global presence and a dynamic team.
- Benefits: Enjoy a starting salary of £30,000, free meals, gym access, and generous holiday leave.
- Why this job: Be part of a fast-paced environment where you can enhance customer journeys and build global relationships.
- Qualifications: Passion for customer service, fluency in English and another language, and strong problem-solving skills required.
- Other info: Flexible shifts, regular team events, and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Trainee Operations Controller – £30,000 per annum
Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home. We now employ over 600 people across the globe and provide brokering services to our Cargo, Commercial and Private Jet customers.
Our Operations team are responsible for providing around the clock coverage and operational support to all of our employees across the globe to ensure each charter goes off without a hitch.
Job Description
Duties will include but are not limited to:
- Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
- Working closely with the onsite rep team and customer experience to mitigate any issues that may arise on the day of flight.
- Providing operational information and assisting in the setup of charters for all brokers in all global divisions.
- Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues.
- Flight Watching, tracking all aspects of the flight, keeping the brokers informed. Sending Movement messages to brokers (and clients when requested).
- Building relationships with airline operators, FBOs, and Airports worldwide.
- Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to allow ACS to have the most updated data.
- Completing daily reports and communications to be sent out to worldwide teams and management advising brokers of potential risks to upcoming operations.
Qualifications
We’re looking for:
- A passion for exceeding customer service expectations.
- Previous airline/aviation experience is desirable.
- A genuine desire to enhance the customer journey and deliver great results.
- Flexible – must be able to work 12-hour shift patterns including night shifts, weekends & bank holidays.
- Fluency in both English and a second language is essential.
- Ambition, drive, and self-motivation.
- A professional communicator both verbally and in writing.
- Ability to work independently, as well as part of a team.
- Confidence in developing relationships with clients and suppliers.
- Excellent problem-solving skills and the ability to think outside the box to find solutions.
- Ability to thrive working under pressure.
- A high sense of urgency.
- A hard-working team player.
Additional Information
This role is paying £30,000 per annum, starting salary.
- Regular team events.
- Free onsite gym with classes.
- Free Breakfast and Lunch in our onsite canteen “The Hangar.”
- Cycle to Work Scheme.
- Private healthcare and Pension.
- 22 days’ holiday per year (increasing to 25 after 1 year of service).
- 2 Charitable days a year.
DIVERSITY & INCLUSION: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Airlines and Aviation
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Trainee Operations Controller - £30,000 per annum employer: Air Charter Service
Contact Detail:
Air Charter Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Operations Controller - £30,000 per annum
✨Tip Number 1
Familiarize yourself with the aviation industry, especially the operations side. Understanding how air charters work and the key players involved will give you an edge during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in high-pressure environments. This role requires excellent problem-solving skills and the ability to think on your feet.
✨Tip Number 3
Showcase your language skills! Since fluency in a second language is essential, be prepared to discuss how you've used your language abilities in past roles or experiences.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Mention any past experiences where you've successfully adapted to changing schedules or worked during non-traditional hours.
We think you need these skills to ace Trainee Operations Controller - £30,000 per annum
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Trainee Operations Controller position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: If you have any previous experience in the airline or aviation industry, be sure to emphasize it in your CV and cover letter. Mention specific examples of how you've provided excellent customer service or handled operational challenges.
Showcase Your Communication Skills: Since the role requires strong verbal and written communication skills, provide examples in your application that demonstrate your ability to communicate effectively. This could include experiences where you successfully resolved issues or built relationships with clients.
Express Your Passion: Convey your enthusiasm for the aviation industry and your desire to enhance the customer journey. Use your cover letter to explain why you are excited about this opportunity and how you can contribute to the team at Air Charter Service.
How to prepare for a job interview at Air Charter Service
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for exceeding customer service expectations. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific situations where you faced challenges and how you creatively solved them. This role requires excellent problem-solving skills, so showcasing your ability to think outside the box will impress the interviewers.
✨Highlight Your Flexibility and Team Spirit
Since the job involves working 12-hour shifts, including nights and weekends, emphasize your flexibility and willingness to adapt. Also, share experiences that demonstrate your ability to work well in a team environment.
✨Communicate Effectively
As a professional communicator, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships with clients and suppliers, as strong communication is key in this role.
