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- Tasks: Engage customers and provide tailored solutions in a modern retail environment.
- Company: Join Three UK, a dynamic company focused on better connectivity and exceptional customer experiences.
- Benefits: Enjoy competitive pay, free staff handset, unlimited sim, and generous holiday allowance.
- Why this job: Be part of a supportive team that values diversity and empowers your growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: We celebrate individuality and welcome applicants from all backgrounds.
Company Description
Salary : £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours : 16 hours across 3 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Hounslow Three Store is a sleek and modern retail space offering the latest smartphones, accessories, and personalized mobile solutions, all with expert customer service in the heart of Hounslow. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
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Retail Customer Advisor (Hounslow) - 16 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Hounslow) - 16 hours
✨Tip Number 1
Familiarize yourself with the latest smartphones and mobile solutions offered by Three. Being knowledgeable about the products will help you engage customers effectively and demonstrate your passion for technology.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer inquiries and enhance your problem-solving abilities.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you contributed to a positive team environment. Highlighting your collaborative spirit can set you apart during the interview.
✨Tip Number 4
Research Three's company culture and values. Understanding their commitment to inclusivity and customer satisfaction will allow you to align your answers with what they are looking for in a Retail Customer Advisor.
We think you need these skills to ace Retail Customer Advisor (Hounslow) - 16 hours
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Customer Advisor position. Understand the key responsibilities and qualifications required, and think about how your experiences align with them.
Highlight Customer Service Skills: In your application, emphasize your passion for delivering exceptional customer service. Provide specific examples of how you've positively impacted customer experiences in previous roles.
Show Team Collaboration: Mention your ability to work well within a team. Share instances where you contributed to a positive team environment or helped achieve collective goals, as this is crucial for the role.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the qualities and skills mentioned in the job description. Use keywords from the listing to demonstrate that you are a great fit for the position.
How to prepare for a job interview at Threeuk
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past where you went above and beyond to help a customer, as this aligns perfectly with the company's focus on customer engagement.
✨Demonstrate Team Collaboration
Highlight your ability to work well within a team. Discuss instances where you contributed to a positive team environment or helped achieve collective goals, as teamwork is essential in this role.
✨Be Prepared to Solve Problems
Expect questions that assess your problem-solving skills. Prepare to discuss how you've handled challenging customer inquiries in the past and how you can provide personalized solutions, which is a key responsibility of the role.
✨Familiarize Yourself with Products and Services
While prior knowledge isn't required, showing that you've done your homework on the latest smartphones and mobile solutions will impress your interviewers. It demonstrates your commitment to learning and your readiness to engage customers effectively.
