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- Tasks: Lead a diverse team to ensure exceptional guest service during night shifts.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy flexible hours, discounted stays, a pension scheme, and 28+ days holiday.
- Why this job: Be part of a supportive culture focused on personal development and community engagement.
- Qualifications: Experience in hospitality, strong customer service skills, and operational knowledge required.
- Other info: Opportunities for relocation and career growth within a respected brand.
The predicted salary is between 24000 - 36000 £ per year.
We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels. We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Why come and work for us?
- Earn thousands by referring a friend to work with us.
- Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
- Company Pension Scheme, Life assurance & Wellbeing support.
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too).
- The opportunity to work for a well-respected brand where people development is at the heart of our culture.
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future.
- Leo Points – earn performance based points and use them towards that desired product you’ve been meaning to buy or even that well deserved day off!
- Employee of the month earning you a little bonus and fame for that entire month.
- Flexible working hours - shift working is what we do but not split shifts – we want you to have a work-life balance too.
- Meals on duty.
- Monthly / Quarterly engagement activities - we like to have fun while working hard.
- Annual Charity Event Day - we help and support our communities.
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support.
Experience We Expect
- Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
- Background in branded hotels or restaurants is preferred – so you will understand how we work.
- Excellent Customer service skills, standards driven, good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it.
- To be great at up-selling – anticipating customer needs as well as improving the bottom line.
- To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management.
- Ability to communicate to and motivate your team providing day to day leadership and direction.
- Be able to use computer systems – we use Opera, SAP and Micros.
Your Responsibilities Will Be
- To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team.
- To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
- To encourage the team to maximise sales opportunities.
- To ensure prompt resolution of customer complaints.
- To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Night Duty Manager (Part Time) employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager (Part Time)
✨Tip Number 1
Familiarise yourself with the specific operational systems mentioned in the job description, such as Opera, SAP, and Micros. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved complaints or improved guest experiences in previous roles. This will highlight your ability to handle the fast-paced environment of a hotel effectively.
✨Tip Number 3
Research Leonardo Hotels and their values, especially their focus on team development and customer satisfaction. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Leonardo Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Night Duty Manager (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in reception or food and beverage departments. Emphasise any previous roles in branded hotels or restaurants to align with the expectations of Leonardo Hotels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and operational knowledge. Mention specific examples of how you've successfully managed teams or improved guest experiences in past roles.
Highlight Relevant Skills: In your application, focus on skills such as decision-making in fast-paced environments, up-selling techniques, and team leadership. These are crucial for the Night Duty Manager role and will demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Showcase Your Customer Service Skills
As a Night Duty Manager, excellent customer service is key. Be prepared to share specific examples of how you've handled customer complaints or gone above and beyond for guests in previous roles.
✨Demonstrate Operational Knowledge
Familiarise yourself with the operational aspects of both Reception and Food and Beverage departments. Be ready to discuss your experience in these areas and how it can benefit the hotel.
✨Highlight Leadership Experience
The role requires managing a team effectively. Prepare to talk about your leadership style, how you motivate teams, and any relevant experiences where you've successfully led a group.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills in a fast-paced environment. Think of scenarios where you've had to make quick decisions and how those choices impacted the outcome.
