Director Of Rooms

We are looking for a Director of Rooms to join our team at The Hoxton, Shoreditch. The Hoxton, Shoreditch is our first hotel, found its home in a former car park, and has evolved over the years into a fixture of the East London scene.

What you'll do:

• Take overall responsibility for the management of the housekeeping and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• Ensure that all hotel standard operating procedures are trained and adhered to.
• Own the rooms P&L, contributing to annual budget planning and ensuring expenses are kept in line.
• Own all quality evaluation processes and strive to improve all qualitative metrics.
• Take the lead on Capital Expenditure projects.
• Take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• Pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• Coach and develop the team, ensuring that they are well motivated and informed.
• Set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• Be ultimately accountable for delivering projects that involve housekeeping and front office teams.
• Pro-actively project manage any changes in policies and procedures for housekeeping and front office.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Ensure all health and safety procedures and policies are adhered to at all times.
• Be a member of the hotel crisis and fire teams and be fully conversant in all related procedures.

What we're looking for:

• Individuals who are looking for a place where they can be themselves; no clones in suits here.
• A passion for hospitality whether that's a drink, a meal, an event or a bed for the night.
• A positive impact on the people you interact with, leaving them with a memorable experience.
• A willingness to do things differently and try (almost) everything once.
• An experienced, commercially savvy operator with prior experience in a similar role.
• Comfortable with both strategic and day-to-day details.
• A high level of verbal and written communication skills, and computer skills.
• Experience of Micros Fidelio Opera and KnowCross.
• A natural at leading and managing others, creating an environment where your team can be their best selves.

What's in it for you:

• Become part of a team that's very passionate about creating great hospitality experiences.
• Competitive salary.
• 28 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get-togethers, from our High Fives to our team parties.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.