Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and solve customer queries daily.
- Company: Join the Orbis partnership, supporting councils and enhancing community services.
- Benefits: Enjoy remote work options, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping people and solving tech challenges in a rewarding role.
- Qualifications: Self-motivated individuals with strong IT skills and a commitment to personal development.
- Other info: This is a 9-month fixed term position with a mix of office and remote work.
@
Do you enjoy talking to people, delivering first class customer service and helping people? Do you have a positive attitude and excellent IT Skills? If so, please read on!
Our IT&D Service Hub Team is part of the Orbis partnership, which encompasses East Sussex County Council, Surrey County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.
Our dedicated IT&D Service Hub Team provide first line support to keep East Sussex County Council 5,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of East Sussex, it’s as simple as that.
With a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.
On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.
You will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.
For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.
This is a fixed term position for 9 months.
We are looking for candidates who:
- Are self-motivated
- Have a commitment to training and personal development
The successful candidate will spend the first 4-6 weeks in the office receiving 1-2-1 training. We then take it in turns to manage the in-person support we offer in County Hall. Approximately 1 week in 4 will be spent with another member of the team in the office, while the the remainder of the month will be remote working.
To apply, please provide a CV and cover letter explaining how you meet all the essential (and desirable) criteria.
Closing date for applications is 16th March.
Interviews will be in-person and will take place week commencing 24th March.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page: Employee benefits | East Sussex County Council
For an informal discussion about this opportunity contactNick Holder, Service Hub Manager,Nick.Holder@eastsussex.gov.ukto request a MS teams call or phone call.
For putting your skills to good use
Technician employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role emphasizes delivering first-class support, be ready to share specific examples of how you've successfully helped customers in the past.
✨Tip Number 2
Familiarize yourself with the technology and software commonly used in IT support roles. Being knowledgeable about these tools will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 3
Prepare to discuss your approach to problem-solving. The job involves tackling challenging queries, so showcasing your analytical skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 4
Since the role includes a training period, express your enthusiasm for personal development during the interview. Highlight any previous training experiences and how they have contributed to your growth in IT support.
We think you need these skills to ace Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Technician.
Craft a Compelling Cover Letter: In your cover letter, clearly explain how you meet both the essential and desirable criteria mentioned in the job description. Use specific examples from your past experiences to demonstrate your customer service skills and IT knowledge.
Highlight Relevant Experience: When updating your CV, focus on relevant work experience that showcases your technical support abilities and customer service expertise. Include any training or certifications that relate to IT support.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at East Sussex County Council
✨Show Your Customer Service Skills
Since the role emphasizes delivering first-class customer service, be prepared to share specific examples of how you've successfully helped customers in the past. Highlight your positive attitude and ability to solve problems effectively.
✨Demonstrate Your IT Knowledge
Make sure to brush up on your IT skills and be ready to discuss various technologies and software you are familiar with. You might be asked technical questions, so showcasing your knowledge will be crucial.
✨Emphasize Team Collaboration
The job involves working closely with 2nd and 3rd line support teams. Be ready to talk about your experience working in a team environment and how you contribute to collective goals. Mention any ideas you've had that improved team performance.
✨Prepare for Training and Development Questions
Since the position includes a commitment to training and personal development, think about how you have pursued learning opportunities in the past. Be ready to discuss your motivation for continuous improvement and how you plan to grow in this role.
