Contract Support

Ensure contractual commitments are met and exceeded * Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs) * Promoting and maintaining the core RISE values of CBRE * Best Practice for all Contract Support tasks * Ensure business policies and processes are effectively adhered too * Support to the Management Team on all Financial and administrative functions * First point of contact for all Contract financial and administrative issues * Contract Team guidance, advice and support where required to deliver best practice * Working within the CBRE team to ensure the collaborative development of the business, effective team working and support to the team * Excellent and effective team working * Delivery of excellence customer service * Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team * Ability to prioritise tasks and deputise were required to the wider team * Meet target and deadlines set by Line Manager * Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded * Financial Reporting housekeeping and data cleanse * Administrative Reporting housekeeping and data cleanse * Reduction of aged WOM, OPOs, Exception Pool and Debt, driving excellence Customer Service to internal and external Customers * Completion and presentation of Powerpoint presentations (adhoc) * Ensure customer focus within all areas of operational activities and that effective relationship are maintained with key Customer contacts * Delivering effective business communication through direct contribution, reviews, team meetings, correspondence, monthly and ad-hoc reporting and other publications as appropriate * Prepare, attend and actively participate in monthly CBRE Contract Review meetings * Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs * Assist management team with monthly Customer Report * Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place with the ability to * challenge supplier pricing * Review Subcontractor performance and feedback through appropriate systems ‘MySupplier’ and ‘ValueTrack’ * Ensure CBRE systems (e.g. MySupplier, Webquote, MyFinance, Coupa) are in use and kept updated