Repairs Manager

Job Title: Repairs Scheduling Manager Location: Kinston Upton Thames Salary: £38k to £40k Contract Type: Full-time, Permanent About the Role: We are looking for a proactive and highly organized Repairs Scheduling Manager to lead and oversee the planning and allocation of maintenance and repair work across a busy property services operation. This role plays a critical part in ensuring the efficient use of operatives, timely completion of jobs, and the highest standards of customer service across housing and property portfolios. Key Responsibilities: Lead the scheduling team to allocate daily work orders to operatives, ensuring maximum productivity and customer satisfaction. Oversee the end-to-end scheduling process, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs). Monitor live scheduling dashboards and address real-time issues such as job overruns, operative delays, or emergency repairs. Collaborate with the repairs, customer service, and operational management teams to ensure seamless communication and delivery. Identify trends or recurring issues in scheduling that affect service delivery and proactively resolve them. Produce daily, weekly, and monthly performance reports and use data insights to drive improvements. Provide training, support, and guidance to the scheduling team, fostering a culture of accountability and continuous improvement. Support the…