MSP Account Manager

MSP Account Manager Worthing or Bath The Company Counterpoint MTC Ltd is a fast-growing tech company that offers IT Services to businesses, education and charities. As a certified member of the Apple Consultants Network and Microsoft Partners, we provide expert IT services, enabling our clients to focus on what they do best. We specialise in delivering first-class services tailored to the unique needs of the creative sector, spanning both PC and Mac environments. We are now looking for an MSP Account Manager to join us on a full-time, permanent basis. The Benefits – Salary of £34,000 – £40,000 per annum DOE – Performance-based bonus for account growth and client retention – Company pension scheme – Holidays above the statutory minimum – Support for relevant training and professional development – Flexible working options, including hybrid working This is a fantastic opportunity for a technology-focused account management professional with experience in an MSP or similar setting to join a dynamic and growing organisation. You’ll thrive in a collaborative and innovative work environment, where your contributions will directly impact client success and business growth. What’s more, you’ll benefit from flexible working options, performance-based rewards, and opportunities for continuous learning, ensuring you can develop your career while maintaining a great work-life balance. The Role As an MSP Account Manager, you will build and maintain strong relationships with our corporate MSP clients, ensuring they receive outstanding service and solutions tailored to their business needs. You will act as a trusted advisor, proactively identifying opportunities for growth and ensuring high levels of client satisfaction. By working closely with our Business Development, Technical, and Operations teams, you will drive strategic account development while maintaining seamless service delivery. Regular client meetings, performance reviews, and strategic planning will be a key part of your role, ensuring alignment between customer needs and our business objectives. About You To be considered as an MSP Account Manager, you will need: – Proven experience in client account management, ideally within an MSP or similar technology-focused environment – Strong relationship management skills, with a proactive approach to identifying growth opportunities – Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences – Strong collaboration skills, with the ability to work effectively across different teams – A client-centric approach, with a commitment to delivering exceptional customer service Other organisations may call this role IT Account Manager, Managed Services Account Manager, Client Relationship Manager, Technology Account Manager, or Customer Success Manager. Webrecruit and Counterpoint are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you’re seeking your next challenge as an MSP Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency