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- Tasks: Supervise daily operations and ensure guests have a memorable experience.
- Company: Join a non-profit charity dedicated to helping people explore Scotland.
- Benefits: Enjoy competitive salary, pension, holidays, and employee assistance programs.
- Why this job: Be an Ambassador for Scotland while enjoying outdoor adventures in your free time.
- Qualifications: Passion for customer service, leadership skills, and excellent communication required.
- Other info: Driving license and vehicle access preferred; uniform provided.
The predicted salary is between 28800 - 43200 £ per year.
Job Reference: AVIDM06625
Interested in this role You can find all the relevant information in the description below.
Position: Duty Manager
Location: Aviemore YH, 25 Grampian Rd, Aviemore, PH22 1PR
Contract: Permanent
Hours per week: 40.00
Salary: £Competitive
Accommodation: **** This is a live out position ****
Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy exploring cities, hillwalking, climbing and many other outdoor activities and amazing surroundings in your spare time.
As a non-profit charity with people and communities at our heart, we also give people, who otherwise would not have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference!
You will be part of our dedicated and friendly team at our Aviemore Youth Hostel, but may also travel to other hostels in the group, therefore a driving licence and access to a vehicle would be useful.
About the role of Duty Manager:
Reporting to our Cairngorm Group Manager, you will supervise day-to-day operational management of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us.
* Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
* Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
* Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times
* Assist in managing hostel team with effective supervision, training and performance development, ensuring everyone maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.
* Work alongside the team, if short staffed, undertaking hands-on approach and provide cover for team member and perform full cleaning duties for the day to ensure the work is done in a timely and efficient manner
Ideal you will have:
* A passion towards excellent customer service standards
* Positive leadership experience with an ability to motivate teams
* An excellent communication skills an inspirational approach to interact with people
* Flexibility in your approach to adapt to all situations including changing workload and demands as well as going for extra miles to assist guests and to support teams
* Problem solving skills to identify and apply the appropriate solution and provide satisfactory outcome for guests
We can offer:
* Membership of Hostelling Scotland
* Employee Assistance Programme
* Pension and holidays
* Uniform is provided
Additional Information:
* A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
* You must be able to provide an evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website to learn about how we process job applicants’ information and apply.
Closing Date: 10th March 2025
Interview: TBC
Duty Manager employer: Hostelling Scotland Head Office
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the values and mission of Hostelling Scotland. Understanding our commitment to community and guest experience will help you align your answers during the interview with what we stand for.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've enhanced guest experiences or resolved complaints effectively.
✨Tip Number 3
Demonstrate your leadership skills by discussing times when you've motivated a team or handled a challenging situation. We value positive leadership, so showing your ability to inspire others will set you apart.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to adapt quickly to changing demands or resolve issues for guests, as this is crucial for the Duty Manager role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Make sure your CV reflects your customer service experience, leadership skills, and ability to handle feedback and complaints. Use specific examples that demonstrate how you've exceeded guest expectations in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for excellent customer service and your enthusiasm for working with Hostelling Scotland. Mention your flexibility and problem-solving skills, and how they align with the values of the organization.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership experience and how you've motivated teams in the past. Highlight any situations where you successfully managed a team or resolved conflicts, showcasing your ability to inspire others.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you identified issues and implemented effective solutions, especially in a hospitality context.
✨Communicate Clearly and Effectively
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly and engage in a friendly manner, as this role requires excellent interaction with guests and team members.
