Meter Reader

Our vision is clear – to become the national leader in the provision of sustainable water and waste water service. As our business continues to develop and grow, we’re looking to our people to drive our vision forward and continue to provide the highest standards of service to our customers, all day every day to help us deliver an unrivalled customer service.

We now have opportunities for people to join our team of Meter Readers within the Meter Field Services department at Northumbrian Water.

As a Meter Reader, you will be expected to travel your dedicated region undertaking timely and accurate cyclical reading of meters, so having a full valid driving licence is essential. You will interact with our customers, answering questions about water consumption and replacing/repairing meters where required.

Our Meter Readers spend most of their time outdoors in all weather conditions, walking, bending and lifting meter lids. In such a constantly changing work environment being aware of Health and Safety risks is paramount in achieving our aim of getting everyone home safe every day.

They work mostly on their own and use current technology and systems to communicate with colleagues and complete most of their daily work tasks on a handheld device.

Our Meter Readers are the face of Northumbrian Water so we are looking for people with great communication skills and a passion for delivering unrivalled customer service. We need self-motivated people who are able to plan their own working day and are comfortable working to challenging targets while being out and about (in all weather conditions!). You need to be happy to work on your own and physically fit enough to walk a lot.

You will need to enjoy meeting people and be happy to take responsibility for answering our customers questions, remaining calm and polite and doing all you can to help.

• Additional leave

• Annual leave

• Car scheme

• Company pension

• Employee discount, This is not a nine to five, office-based role, so we need people who are happy to work 37 hours between 7am and 8pm Monday to Sunday, enjoying the travel and outside working. We will give you a company van to help you cover your region.

We have a lot of customers to look after and keep happy so if you’re looking for a role that offers you a chance to be out and about, delivering great customer service, we want to hear from you.

Please note – This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date., We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

• Enhanced maternity pay

• Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve

• Company pension scheme

• Digital GP

• Award winning wellbeing website

• Employee Assistance Programme

• Life assurance

• Qualification loans

• Professional subscription

• Buy and sell annual leave

• Discounts and cashback offers, Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.