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For Companies At a Glance
- Tasks: Be the go-to person for engineers and customers, managing schedules and resolving issues.
- Company: Join a dynamic service solutions business that values teamwork and efficiency.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in scheduling or admin roles, strong customer service skills, and a valid driving licence required.
- Other info: Ideal for those who thrive in a fast-paced, collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Excellent opportunity to join a service solutions business as a Service Coordinator. You will be the main point of contact for the field-based engineers and will carry out the following:
- Main point of contact for customers
- Work within the scheduling team allocating works for the engineers
- Escalate any complaints from customers
- Log reactive calls
- Monitor engineers' attendances alongside SLA
We are looking for someone that:
- Has experience scheduling works for engineers or helpdesk admin
- Good geographical knowledge
- Strong administration and customer service skills
- You MUST drive due to office location
Service Coordinator employer: Caledonian Recruitment Group Ltd
Contact Detail:
Caledonian Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the geographical area where the service operates. Having a good understanding of local routes and locations will not only help you in scheduling but also impress during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle complaints effectively. Role-playing scenarios can help you articulate your approach to resolving issues, which is crucial for this role.
✨Tip Number 3
Gain some experience with scheduling software or tools commonly used in service coordination. Being able to demonstrate familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the field of service coordination. Engaging with others who have similar roles can provide insights and tips that may be beneficial during your application process.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling works for engineers or helpdesk administration. Emphasise your strong administration and customer service skills, as these are crucial for the Service Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service Coordinator position. Mention your geographical knowledge and how it can benefit the scheduling team. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Skills: When filling out your application, ensure you clearly list your skills related to administration, customer service, and any experience with scheduling. This will help the hiring team see that you meet their requirements at a glance.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is important for this role.
How to prepare for a job interview at Caledonian Recruitment Group Ltd
✨Showcase Your Scheduling Experience
Be prepared to discuss your previous experience in scheduling works for engineers or in a helpdesk admin role. Highlight specific examples where you successfully managed schedules and how you handled any challenges that arose.
✨Demonstrate Geographical Knowledge
Since good geographical knowledge is essential for this role, brush up on the areas relevant to the company's operations. Be ready to answer questions about how you would allocate work based on location and travel times.
✨Emphasise Customer Service Skills
As the main point of contact for customers, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've effectively resolved customer complaints and maintained positive relationships in past roles.
✨Highlight Your Administrative Skills
Strong administration skills are key for a Service Coordinator. Be ready to discuss your organisational abilities, attention to detail, and any tools or software you’ve used to manage tasks efficiently.
