Animal Booking Agent

Urban Paws Agency, is the leading animal casting agency in the UK, having become established in 2015 and already acquired several awards, including Best Animal Talent Agency 2016, 2017 Casting Agency of the Year, and an FSB nomination for Best micro-business 2020 and Top 50 SME businesses of 2023. At Urban Paws, we represent hundreds of talented animals from all walks of life, and provide the perfect animals to global brands from Fortune Global 500 Companies, such as Burberry, Gucci, and Sony. Here at Urban Paws Agency, we empower our staff to achieve more and be creative! This is a fantastic career opportunity for a salesperson and animal lover to become part of our award-winning and dynamic UKbased business that is thriving and growing rapidly. It can be challenging, but more importantly it can be very rewarding – full of unforgettable experiences and memories! So if you’re up to the challenge (and the reward), join the Urban Paws team today! Urban Paws Agency is seeking a highly motivated and confident salesperson with business acumen to act as an ‘Animal Agent’, to recruit the perfect pets and match them to the right project. The role involves identifying and creating new opportunities and using their marketing expertise to close sales. As a growing business, we need an influential and independent negotiator, who can work closely and positively with a small team to achieve targets – meeting these targets will then trigger regular incentives based on commission. Creativity and innovation is the key to remaining industry leaders, so our Animal Agent must be proactive and engaged in providing exceptional customer service and maximising our client base. Main duties and responsibilities: · Point of contact for the business; first point-of-contact answering queries with B2B and B2C (clients and animal owners) over the phone, via email, and occasionally social media – confidently, and to a wide range of levels. · Acting as a company representative to business partners, stakeholders, and the public. · Supporting the team and assisting with CEO workload. · Maintaining and updating Urban Paws databases (Excel and Google Drive). · Evaluate the success of the organisation; identifying internal weaknesses, whilst being aware of any opportunities the business can leverage. · Identifying and generating new business leads to maximise our client base. · Cold-calling and persuasive selling to secure prospective clients. · Creatively and articulately selling a broad range of animals (e.g. dogs, cats, rabbits, reptiles, birds etc.). · Suggesting and designing creative and innovative marketing ideas for animals, clients, and product promotion. · Keeping up to date with current animal and advertising trends. Predicting demand for upcoming events, trends, seasonal holidays etc. · Tactfully negotiating fees and contracts with clients. · Obtaining and verifying customer information to ensure that we have all the necessary information to provide a smooth delivery. · Continually ensuring that animal welfare is the top priority. · Providing support and advice to clients on working with animals, and managing all queries. · Organising the logistics of animal transport, accommodation, and anything else necessary for the project. · Travelling to meet clients and owners at locations outside of the office. · Working outside of office hours can be expected to meet the demands of the business. · Working closely and collaboratively with colleagues in a positive manner. · Ensuring confidentiality and compliance at every stage in the process. · Be a brand ambassador for Urban Paws Agency. WHAT CAN YOU EXPECT FROM US? · Competitive commission only salary – negotiable based upon experience. · Working towards targets, you can expect to receive a bonus based on commission. This is also subject to experience, and completion of your probation period. · Flexible working opportunities. · Company laptop provided, if required. · Training upon induction. · On-going sales and industry training and support from leading experts. · Petrol and work expenses paid for out-of-office meetings and business trips. · To grow with our brand and enjoy a long-term role at our company. · Talk about animals all day! At Urban Paws, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments made to your working environment, we’ll do everything we can to support you.