Lead Engineer - CX & Growth

Lead Engineer

OakNorth is a profitable business that has supported the growth of thousands of entrepreneurs with a new standard of business lending.

We are looking for people to lead our engineering teams in building upon this success, as we grow to play a key part in redefining the future of business banking with next generation financial tools and products.

As a Lead Engineer you will be responsible for maintaining a high standard of technical excellence, keeping processes lean and efficient, and helping team members grow and develop their career.

Team Mission

• Enhancing customer visibility and creating a connected experience across product lines (Lending, Personal Savings, and Business Banking).
• Leverage cross-product customer data to drive engagement, cross-sell products, and strengthen customer relationships.

The role

• Lead a squad of 2-3 Engineers.
• Have a strong technical background, including 5+ years of experience designing and engineering large-scale systems.
• Responsible for technical delivery and ensuring the squad understands and focuses on the goal.
• Design resilient and scalable solutions across business units by leveraging customer data to create, integrate, and scale data models across platforms such as CRM, CCM (Customer Communication Management), CMS, and other distributed systems.
• Collaborate with stakeholders, Product Managers, and CRM experts to produce design documentation that ensures alignment with business objectives and delivers a seamless, connected customer experience.
• Coach and mentor engineers so that they are improving and engaged.
• Measure your success in terms of business impact, not lines of code.
• Internalise the best ideas from across the organisation, humbly setting a vision that others can get behind.
• Embrace DevOps culture: You build it, you run it.
• Work well cross-functionally and earn trust from co-workers at all levels.
• Prefer simple solutions and designs over complex ones.
• Enjoy working with a diverse group of people with different areas of expertise.
• You are a broad thinker with the capability to see the impact of decisions across the wider business.

Technology

• We’re pragmatic about our technology choices. These are some of the things we use now:
• Python, NodeJS
• TypeScript, React, styled-components
• PostgreSQL, BigQuery, MySQL
• Jest, React Testing Library, Cypress, pytest
• AWS, GCP
• Docker, Terraform, GitHub, CircleCI

How we expect you to work

• We expect you to work in these ways, as well as encouraging and enabling these practices from others:
• Collaborate – We work in cross-functional, mission driven, autonomous squads that gel over time. We pair program to work better through shared experience and knowledge.
• Focus on outcomes over outputs – Solving a problem for users that translates to business results is our goal. Measurements focused on that goal help us to understand if we are succeeding.
• Practice continuous improvement – We optimise for feedback now, rather than presume what might be needed in the future and introduce complexity before it will be used. This means we learn faster. We share learnings in blame-free formats, so that we do not repeat things that have failed, but still have confidence to innovate.
• Seek to understand our users – We constantly seek understanding from data and conversations to better serve our users’ needs, taking an active part in research to hear from them directly and regularly.
• Embrace and enable continuous deployment – Seamless delivery of changes into an environment – without manual intervention – is essential for us to ensure that we are highly productive; consider resiliency; and practice security by design.
• Test outside-in, test first – TDD keeps us confident in moving fast and deploying regularly. We want to solve user problems, and so we test with that mindset – writing scenarios first, then considering our solution; coupling tests to behaviour, rather than implementation.
• You build it, you run it – We embrace DevOps culture and end-to-end ownership of products and features. Every engineer, regardless of their role, can lead delivery of features from start to finish.
• Be cloud native – We leverage automation and hosted services to deliver resilient, secure services quickly and consistently.

How we expect you to behave

• We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this:
• A wide range of voices heard to the benefit of all
• Teams that are clearly happy, engaged, and laugh together
• Perceivable safety to have an opinion or ask a question
• No egos – people listen to and learn from others at all levels, with strong opinions held loosely

What makes working here better

• This role offers the opportunity to work closely with the team, requiring a minimum of 3 days per week in the office to foster hands-on collaboration and innovation.
• Work-life balance – 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
• Competitive salary & equity – We want people to have a serious stake in the business.
• Good kit – Your choice of the best laptop, running macOS or Ubuntu.
• Team socials – The opportunity to get to know each other outside of work.
• Company socials – A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth – or at our free barista bar every day.
• Commuter support – We offer the cycle to work scheme.

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