Clinic Co-ordinator

This role will report to Shauna Tiffany, Director, Is to create a safe and therapeutic environment where you feel safe to dive deeply knowing your therapists will be the guide rails of grounding sessions to the here and now

To create a team of professionals whose vision aligns with our own. They will be attentive empathetic, non-judgemental. They will meet each person where they are at.

Associates feel supported, accepted, valued and cared for. Where opportunities to learn, grow and flourish within Lighthouse Therapy Hub

Our Core Values

Trust – build strong relationships grounded on integrity, reliability and equity. We will create these through transparent communication, treating each other with respect and without judgement.

Person at the centre – The person, child, family will be the centre of our approach, understanding each person has different life experiences and backgrounds. We will actively follow the direction of the client, appreciating the many influences of a person’s life. Including social, cultural, educational, spiritual, psychological and economic influences.

Respect – Each individual has the ability to solve their problems while giving them the opportunities to explore, practise and master these skills. Our therapeutic alliance provides a container to explore their strengths, abilities and provides safety to explore the shadow side of ourselves.

Healthy Boundaries – To model, create and maintain healthy boundaries for our health, safety and overall well-being.

Professional Duty – A commitment to provide competent and effective mental health support for our clients. Maintain confidentiality and abide by our professional code of ethics., * Supporting therapists, counsellors, supervisors etc…with client bookings, payments, administrating intake & consent forms, etc.

• Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions

• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

• Maintenance of office area, office supplies, and clinical files

• Claims confirmations from Insurance companies

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Therapy Hub. The ideal candidate will be adept at prioritising, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!, You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organised, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients., * 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

• Psychology undergraduate students and graduates are welcome!, * Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

• Confidence to share ideas and constructive criticism to help us grow

• Juggling multiple projects and to-do’s simultaneously is no problem for you – you work well under pressure, meet deadlines and keep promises

• Tech savvy (we are mostly paper-less and everything is online)

• An appetite for innovation and simplicity who is highly process oriented

• Working autonomously comes easy to you but you also love collaborating with a talented team

• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

• Knowledge of JaneAPP scheduling software is an asset, * GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)

• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Leeds

Lighthouse Therapy Hub

1a ASQUITH AVENUE, Leeds

Hybrid work

Part-time, In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.