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- Tasks: Support the Customer Success Team with daily operations and exceptional customer service.
- Company: Join a multi-award winning global training company that inspires millions to live their best lives.
- Benefits: Enjoy remote work flexibility, part-time hours, and a competitive salary.
- Why this job: Be part of a growing team focused on continuous improvement and personal career growth.
- Qualifications: Previous customer service experience and confidence with technical systems are essential.
- Other info: Work 15 hours per week, primarily on weekends, with some flexibility for meetings.
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Marisa’s mission is to spread the message that there are simple, rapid, and effective techniques everyone can use that can truly change your life.
This is a remote/working from home position.
Working Hours: 15 hours per week. Friday, Saturday & Sunday with some flexibility through the week for team meetings and webinar schedules.
Salary: £874.90 per month for 15 hours per week (£28,000 FTE).
The Company
This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focused, ambitious, and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.
Summary
To succeed in the role, you will need to work within the Customer Success team and ensure that we deliver exceptional customer service. You will be proactive and have the ability to work independently and collaboratively.
Key Responsibilities
Supporting the day-to-day operations of the Customer Success Team, including:
- Dealing with complaints
- Dealing with escalations
- Customer support (access, refunds and general enquiries)
- Logging technical issues managed by other teams
- Granting access to various products
- Managing subscriptions
Requirements
- Worked in a Customer Service environment previously
- Previously has experience with education and/or online product customer support
- Confident with technical system use (CRM/CSM platforms, Google workspace, learning platforms (LMS, Kajabi etc)
- Excellent communication and interpersonal skills (verbal & written)
- Exceptional organisation and time management skills
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Customer Success Advisor, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor, London
✨Tip Number 1
Familiarize yourself with the specific tools and platforms mentioned in the job description, such as CRM/CSM systems and learning platforms like Kajabi. Being able to demonstrate your proficiency with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your previous customer service experience by preparing specific examples of how you've successfully handled complaints or escalations. This will help you illustrate your problem-solving skills and ability to provide exceptional customer support.
✨Tip Number 3
Since this role requires both independent and collaborative work, think of instances where you've thrived in both settings. Be ready to discuss how you manage your time effectively while also contributing to team goals.
✨Tip Number 4
Research RTT and their mission to inspire people to live their best lives. Understanding their values and how they align with your own will allow you to express genuine enthusiasm for the role and the company during your interview.
We think you need these skills to ace Customer Success Advisor, London
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Marisa's mission and the values of RTT. Highlight how your personal values align with their goal of inspiring people to live their best lives.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in online product support. Emphasize any relevant skills with CRM/CSM platforms and your ability to handle complaints and escalations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've provided exceptional customer service in the past and how you can contribute to the Customer Success team.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application is well-written and free of errors. Use clear and concise language to demonstrate your interpersonal skills.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers and improving their experience. Share examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Technical Proficiency
Since the role requires confidence with technical systems, be prepared to discuss your experience with CRM/CSM platforms and other relevant tools. Highlight specific instances where you successfully navigated these systems to resolve customer issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of examples where you dealt with complaints or escalations effectively, and be ready to walk the interviewer through your thought process.
✨Emphasize Your Teamwork Skills
This position involves both independent and collaborative work. Be ready to discuss how you've successfully worked within a team in the past, and how you can contribute positively to the Customer Success team at Marisa.
