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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Jo Malone London, a brand known for creativity and exceptional customer experiences.
- Benefits: Enjoy competitive salary, commission, product discounts, and mental health initiatives.
- Why this job: Be part of exciting in-store events and help create memorable customer experiences.
- Qualifications: Retail management experience in beauty or fast-paced environments is essential.
- Other info: Flexible hours for a great work-life balance; discuss your availability during the interview.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
Jo Malone London
Location:
Cheadle, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
2a6ab2d5122e
Job Views:
11
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store and ensuring all your team are aligned with the Boutique and Brand vision. The Boutique Manager role also requires coaching and inspiring your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & Development offering
I,D&E STATEMENT
We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store and ensuring all your team are aligned with the Boutique and Brand vision. The Boutique Manager role also requires coaching and inspiring your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & Development offering
I,D&E STATEMENT
Qualifications
You will have:
- Proven retail management/assistant retail management experience, preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours. We want all of our team to have a good work-life balance; please discuss your availability further with the hiring manager before/during the interview.
- Proficient in Microsoft Office
- Proof of right to live and work in the country
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Jo Malone London - Boutique Manager - John Lewis - 37.5 Hours employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Boutique Manager - John Lewis - 37.5 Hours
✨Tip Number 1
Familiarize yourself with Jo Malone London's brand values and product offerings. Understanding their unique selling points will help you connect with the hiring team and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you coached team members to exceed their KPIs, as this aligns perfectly with the responsibilities of the Boutique Manager role.
✨Tip Number 3
Think creatively about how you can elevate in-store events. Come up with innovative ideas that could enhance customer experience and engagement, as this is a key aspect of the role and will show your proactive approach.
✨Tip Number 4
Be ready to discuss your experience with sales analysis and inventory management. The ability to manage these aspects effectively is crucial for the Boutique Manager position, so showcasing your skills here will be beneficial.
We think you need these skills to ace Jo Malone London - Boutique Manager - John Lewis - 37.5 Hours
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Boutique Manager position. Understand the key responsibilities and qualifications required, such as retail management experience and team leadership skills.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, particularly in beauty or fast-paced environments. Emphasize your achievements in sales targets, team development, and event execution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your vision for the boutique. Mention specific examples of how you've successfully led teams and executed events in previous roles.
Highlight Creativity and Customer Focus: In both your CV and cover letter, emphasize your creativity and customer relationship management skills. Share examples of how you've engaged customers through unique events or services in past positions.
How to prepare for a job interview at TN United Kingdom
✨Show Your Leadership Skills
As a Boutique Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached and developed team members in the past, and be ready to discuss your approach to achieving sales and customer service targets.
✨Highlight Your Creativity
Creativity is key in this role, especially when it comes to in-store events. Think of innovative ideas you've implemented in previous positions and be prepared to share how you can elevate the boutique's offerings with unique experiences for customers.
✨Understand the Brand
Familiarize yourself with Jo Malone London's brand values and product offerings. Be ready to discuss how you can align the boutique's vision with the brand's identity and how you plan to create a memorable customer experience that reflects this.
✨Discuss Work-Life Balance
The company values work-life balance, so be open about your availability and any flexibility you can offer. This shows that you understand the importance of a healthy work environment and are willing to collaborate on scheduling to meet both personal and business needs.
