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- Tasks: Lead the Hosted Guest Experience team and enhance guest satisfaction.
- Company: Join The National Gallery, a historic institution celebrating NG200.
- Benefits: Be part of an exciting reopening and enjoy a dynamic work environment.
- Why this job: Make a meaningful impact on guest experiences and develop your leadership skills.
- Qualifications: Proven experience in team management and improving service standards required.
- Other info: Send your CV and cover letter to apply for this exciting opportunity.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic and experienced Senior Guest Experience Manager to play a key leadership role within our Hosted Guest Experience team.
This role requires strategic thinking, confident and assertive negotiation skills, and significant team management experience, including demonstrable experience of improving standards. The successful candidate will work with key stakeholders, using your expertise and knowledge to advise in planning and prioritising guest experience, sales, operations, accessibility, safety, and security. You will work with the existing team to upskill and embed expected standards, including improved monitoring and reporting. Using guest feedback and analysis to implement change and make improvements is essential. Additionally, you will review and implement new strategies for recruitment, training, and staff retention, developing specialist skills including sales techniques.
It is a very exciting time in The National Gallery’s history, celebrating NG200 and the reopening of the Sainsbury Wing in May.
If you are ready to make a meaningful impact and are interested in joining our team, please send your CV together with a covering letter via the button below, including Senior Guest Experience Manager in the subject line.
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Senior Guest Experience Manager employer: NATIONAL GALLERY GLOBAL LTD
Contact Detail:
NATIONAL GALLERY GLOBAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Experience Manager
✨Tip Number 1
Familiarize yourself with The National Gallery's mission and values. Understanding their commitment to guest experience will help you align your approach and demonstrate how your leadership can enhance their goals.
✨Tip Number 2
Prepare specific examples of how you've successfully improved guest experiences in previous roles. Highlight your strategic thinking and negotiation skills, as these are crucial for the Senior Guest Experience Manager position.
✨Tip Number 3
Research current trends in guest experience management, especially in cultural institutions. Being knowledgeable about industry standards will show that you're proactive and ready to implement innovative strategies.
✨Tip Number 4
Network with professionals in the field of guest experience and cultural management. Engaging with others can provide insights and potentially valuable connections that may support your application process.
We think you need these skills to ace Senior Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Guest Experience Manager position. Understand the key responsibilities and required skills, such as strategic thinking and team management experience.
Tailor Your CV: Customize your CV to highlight relevant experience in guest experience management, team leadership, and any specific achievements that demonstrate your ability to improve standards and implement change.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about enhancing guest experiences. Use specific examples from your past roles to illustrate your negotiation skills and strategic thinking.
Follow Application Instructions: Make sure to include 'Senior Guest Experience Manager' in the subject line of your email when submitting your application. Double-check that all documents are attached and formatted correctly before hitting send.
How to prepare for a job interview at NATIONAL GALLERY GLOBAL LTD
✨Showcase Your Leadership Skills
As a Senior Guest Experience Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams and improved standards in previous roles. Highlight specific instances where your strategic thinking led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you turned negative experiences into positive ones and be ready to discuss the strategies you employed.
✨Understand the Importance of Guest Feedback
Familiarize yourself with methods of collecting and analyzing guest feedback. Be prepared to discuss how you've used this data to implement changes and improve guest experiences in the past.
✨Discuss Recruitment and Training Strategies
Since the role involves developing recruitment and training strategies, come prepared with ideas on how to attract and retain top talent. Share your thoughts on effective training techniques that enhance staff performance and guest satisfaction.
