Workday Analyst, London

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Reports to: Head of Core People Solutions

Contract: Permanent, Full Time

You are an accomplished Workday Business Analyst with a solid track record of effectively interpreting business requirements and delivering solutions within the Workday ecosystem. You thrive on collaborating with stakeholders and fostering authentic and positive relationships. If this describes you, we invite you to apply for the role of Workday Analyst at CHANEL!

About the Core People Solutions Team at CHANEL:
The Workday Analyst is a vital member of our Core People Solutions team, tasked with maintaining and enhancing the Workday experience for end-users and ensuring the smooth operation of our essential people processes.

Situated in our London headquarters, our Workday Analysts are part of a core team of Subject Matter Experts who safeguard the system’s integrity and accuracy, managing system configurations. Our IT team, based in India, oversees system integrations, and responds to service requests from regional stakeholders.

We are seeking to expand our London team with a Workday Analyst who will support the various geographic areas and time zones where Workday is deployed, serving as the single source of truth for managing our employee life cycle.

Your Role @ CHANEL:
Workday Analysts report to the global team, working in close collaboration with our regional Workday support teams to provide Tier-2 support activities. They serve as the main point of contact in their respective time zones, advocating for global principles and ensuring consistent Workday configurations.

Initially focused on Workday, there is potential for the role to grow to include other technological solutions centered around this Core Solution as we continue to enhance our People technology ecosystem and support model (i.e., Workday Extend).

• Act as the primary point of contact for the regional Workday Support Team, addressing inquiries and issues, and aligning on action plans while providing expertise and guidance for defect investigation or configuration change requests.
• Triage, assign, and monitor the progress of tickets through governance mechanisms and check-ins with the global team. Participate in relevant testing activity.
• Record root-cause and impact analyses, as well as configuration documentation for all tickets.
• Manage security assignments and approvals within the time zone and handle service requests when necessary.
• Prepare and communicate KPIs related to support and Workday adoption/usage within the time zone.
• Change and Communication Support
• Work with regional teams to facilitate ongoing adoption of Workday features and functionality.
• Provide insights to global leads based on user needs and experiences to enhance the overall Workday experience.
• Disseminate key information and decisions to the global HR communities.
• Train regional teams on new Workday features.
• Release Management and Ad-hoc Projects
• Review and assess feature updates provided by Workday.
• Adapt test scripts for configuration changes and partner with regional teams for local regression testing.
• Document and support regional change request requirements.
• Assist with end-to-end testing for releases and configuration changes.
• Governance
• Assist Data Stewards in their roles.
• Oversee data accuracy and collaborate on data quality improvements.
• Implement global data requirements and resolve technical data issues.
• Suggest and maintain system-enforced data controls as agreed with Data Owners & Stewards.

What You Bring to the Role:

• Extensive knowledge of HCM processes, specifically in Compensation/Advanced Compensation, and understanding of HR functions and business processes.
• Proficient in requirements elicitation and business process modeling.
• Proven decision-making skills with the ability to drive business results.
• Excellent communication skills, able to engage with all organizational levels.
• Minimum 2 years of Workday Analyst/Administrator experience with cloud SaaS HR applications.
• At least 1 year of direct Workday HCM and Absence configuration experience.
• Bachelor’s Degree or equivalent work experience preferred.
• Highest commitment to data confidentiality.
• Ability to manage multiple projects in a dynamic environment.
• Proficiency in Microsoft Suite and familiarity with project and service management tools (e.g., Trello, Smartsheet, JIRA, ServiceNow).
• A proactive team player who is willing to go the extra mile.
• Embody the company’s core values in all aspects of work.

What You Will Gain from This Experience:
The opportunity to join a Global Organization and engage in a multicultural workplace The chance to collaborate with numerous subject matter experts in designing and delivering a robust HRIS service to the P&O Team and the wider business The experience of working with diverse teams, individuals, and projects for one of the world’s premier luxury brands.

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