NHS 111 Pathways Trained Health Advisor

As an innovative, award winning provider, with arating of outstanding with the CQCwe are in a period of significant and exciting growth to expand our network.

You will have to attend our bespoke training course for Adastra week which runs for 1 week Monday – Friday 9am – 5pm. After this you will have to complete your coaching with us before you are signed off to go live on the phones.

Upcoming bespoke training courses:

• 31st March

• 7th April

What will you be doing:

As a Health Advisor, no day is the same. You must be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you will also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs

• Direct patients to the service suitable for their needs, using the NHS Pathways System

• Capture patient information and refer them to the most appropriate service

• Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding

Do you have experience working for 111 as a Health Advisor? Are you fully Pathways trained?, * Excellent communication skills

• An NHS Pathways Accreditation

• Good IT skills and IT literacy

• Ability to work within a busy environment

• Ability to work in a fast-paced environment

Working in NHS 111 offers you the opportunity to develop your skills and learn something new every day in an environment that never stands still, and where you truly get to make a difference every time.

• £12.11per hour (7am-11pm) and£15.05per hour (11pm-7am), with further pay enhancements of£15.58per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.

• 33 days annual leave, increasing with service up to36 days per year, including bank holidays.

• Greatjob securityand full support forongoing career and salary progressioninto coaching, training and management roles.

• Practice Plus Group wide range ofbenefitsincluding company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.

• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days,a fantastic range of social events+ the option ofovertime to boost your earnings.

• Weekend shiftsto help you juggle your other commitments.

For more information please email Mica onMica.Adams@practiceplusgroup.com, Practice Plus Group

Prince’s Wharf

Thornaby

Stockton-on-tees

Cleveland

TS17 6QY, https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

For questions about the job, contact:

Recruiter

Mica Adams

Mica.Adams@practiceplusgroup.com

07811531508