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For Companies At a Glance
- Tasks: Manage client relationships and deliver top-notch brand protection solutions.
- Company: Join a dynamic company working with premier global brands.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of an exciting field, making a real impact in brand protection.
- Qualifications: 2+ years of client-facing experience; fluent in French; SaaS knowledge preferred.
- Other info: Diversity is valued; all qualified applicants will be considered.
The predicted salary is between 28800 - 48000 £ per year.
Customer Success Manager (French Speaker)
Company:
Job location: London, UK
Posted: 3d ago
Job details
The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.
Essential Functions
- Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements.
- Build strong, collaborative long-term working relationships with both internal and client personnel.
- Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management.
- Leverage internal and external software tools at an expert level.
- Work closely with internal teams on monthly deliverables.
- Quickly adapt to industry trends and client requirements.
- Perform other related duties as assigned.
Knowledge, Skills and Abilities
- Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders.
- Must be self-motivated, flexible, and adaptable to client & organizational changes.
- Ability to work independently with minimal supervision.
- Strong organization, consultative and analytical skills.
- Excellent time management skills and the ability to work well under pressure.
- Team player with a creative and innovative mindset.
- Proficient in Microsoft Office products (Excel, PowerPoint, Word).
Required Education and Experience
- Minimum of 2 years of client facing experience.
- French Speaker.
- SaaS and/or corporate consulting experience.
- Background in account and/or project management.
- Knowledge of trademark laws and internet practices.
Nice to have:
German language skills.
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.
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Customer Success Manager (French Speaker) employer: SitePoint Pty.
Contact Detail:
SitePoint Pty. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French Speaker)
✨Tip Number 1
Make sure to highlight your experience in client-facing roles during the interview. Share specific examples of how you've successfully managed client relationships and delivered exceptional service.
✨Tip Number 2
Familiarize yourself with OpSec Online Brand Protection solutions and be prepared to discuss how you can leverage these tools to benefit clients. Showing that you understand the industry will set you apart.
✨Tip Number 3
Since communication is key, practice translating technical jargon into simple terms. This will demonstrate your ability to communicate effectively with clients at all levels, especially executive management.
✨Tip Number 4
Be ready to discuss your adaptability to changing client needs and industry trends. Share examples of how you've successfully navigated changes in previous roles to show you're a flexible team player.
We think you need these skills to ace Customer Success Manager (French Speaker)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your client-facing experience, especially in SaaS or corporate consulting. Mention specific examples where you successfully managed client relationships or projects.
Showcase Language Skills: Since the role requires a French speaker, clearly state your proficiency in French. If you have any certifications or relevant experiences that demonstrate your language skills, include them.
Demonstrate Analytical Skills: Provide examples of how you've used data-driven recommendations in past roles. Highlight your ability to analyze situations and communicate findings effectively to various stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Success Manager position. Use keywords from the job description to align your application with what the company is looking for.
How to prepare for a job interview at SitePoint Pty.
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Be prepared to demonstrate how you can translate complex technical processes into simple terms for clients. Practice explaining your past experiences in a way that highlights your ability to communicate effectively with various stakeholders.
✨Highlight Your Client-Facing Experience
With a minimum of 2 years of client-facing experience required, make sure to discuss specific examples where you've successfully managed client relationships. Share stories that illustrate your consultative approach and how you've added value to your clients' businesses.
✨Demonstrate Adaptability
This role requires flexibility and the ability to adapt to changing client needs. Prepare examples from your previous roles where you had to quickly adjust your strategies or approaches based on new information or client feedback.
✨Familiarize Yourself with Industry Trends
Stay updated on the latest trends in brand protection and SaaS solutions. During the interview, reference current industry developments and how they might impact the role. This shows your proactive nature and genuine interest in the field.
