Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic projects to enhance Salesforce for Last Mile operations.
- Company: Join Amazon, a global leader in e-commerce and technology.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving data-driven change and improving user experiences.
- Qualifications: Degree required; experience with Salesforce and managing large-scale projects essential.
- Other info: Opportunity to influence diversity, equity, and inclusion initiatives.
The predicted salary is between 48000 - 72000 £ per year.
Social network you want to login/join with:
Senior Programme Manager, Salesforce, EU Delivery Service Partners, London
Client:
Amazon UK Services Ltd.
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3587afe05f99
Job Views:
80
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
We are looking for a Senior Programme Manager – Salesforce in our Last Mile organization. The EU DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing strategic projects to enhance our Salesforce org. You will establish mechanisms to increase platform adoption, identify risk, and maintain a high bar for delivering reliable and secure solutions that work backwards from customer needs. This role will be the conduit between the business stakeholders and the Salesforce tech team to deliver improved internal and external workflows through the creation of new features, key data sets and enhanced reporting mechanisms to improve Salesforce user experience.
Key job responsibilities:
- Define and improve strategies for how to optimize Salesforce usage in Last Mile.
- Develop and deliver on a coherent strategy, including design, user requirements, market assessments, scalable delivery plan, adoption strategy and expansion to the APAC & AMET market.
- Create innovative solutions using data and research to address wider challenges in your organisation.
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations.
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish.
A day in the life:
As a Senior Programme Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan.
Senior Programme Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team:
This EU DSP Business Health Team is responsible for building DSP lifecycle insights, coaching tools and interventions for the Business Coaches (BCs), designed to increase DSP profitability, performance, reliability and compliance. The team develops standardized EU country BC mechanisms and leverages in-country best practices, that allow continuous improvement in all EU regions considering specific legal and/or regulatory conditions and variations. The team creates efficient process landscapes by developing effective tools and mechanisms for the BCs to support DSP success on 5 key pillars that are (1) providing DSP insights via dashboards and XBR metrics integrated via CRM tools (Salesforce) to ensure BC stakeholder connectedness and efficiency of execution, (2) building common coaching routine templates, for local, regional and Pan-EU reviews ensuring high-quality outputs, (3) standardizing work routines & providing knowledge management to reduce BCs cognitive load, (4) creating specific coaching routines that work backwards from DSP program health reviews and focus on core business disciplines such as DSP Quality, Fleet & VAS or DSP Compliance to help BCs to guide DSPs to success and (5) supporting monitor and enforcement process (MEP).
BASIC QUALIFICATIONS:
- A degree.
- Relevant experience communicating with and influencing a range of different stakeholders including senior management.
- Relevant experience in managing large-scale programmes or projects.
- Detailed knowledge of Salesforce CRM products and experience with implementing Salesforce CRM improvement projects.
PREFERRED QUALIFICATIONS:
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Advanced or master’s degree.
- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification.
- Relevant experience working in a supply chain, logistics, or operations environment.
- Experience in conceptualising and implementing operational or supply-chain management improvements.
- Hold a Salesforce system admin or Salesforce business analyst certification.
#J-18808-Ljbffr
Senior Programme Manager, Salesforce, EU Delivery Service Partners, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager, Salesforce, EU Delivery Service Partners, London
✨Tip Number 1
Familiarize yourself with Salesforce CRM products and their functionalities. Understanding the platform inside and out will not only help you in interviews but also demonstrate your commitment to maximizing its value in the Last Mile organization.
✨Tip Number 2
Network with current or former employees of Amazon, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale programs or projects in the past. Highlight your strategic thinking and problem-solving skills, as these are crucial for the Senior Programme Manager role.
✨Tip Number 4
Stay updated on industry trends related to supply chain, logistics, and operations. Being knowledgeable about current challenges and innovations in these areas will position you as a forward-thinking candidate who can contribute to Amazon's goals.
We think you need these skills to ace Senior Programme Manager, Salesforce, EU Delivery Service Partners, London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Programme Manager position. Understand the key responsibilities and qualifications required, especially regarding Salesforce CRM products and project management.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large-scale programs or projects. Emphasize your knowledge of Salesforce and any certifications you hold that are pertinent to the role.
Craft a Compelling Cover Letter: Write a cover letter that connects your past experiences with the specific requirements of the job. Discuss how your strategic thinking and leadership skills can contribute to improving Salesforce usage in Last Mile operations.
Showcase Your Stakeholder Management Skills: In your application, provide examples of how you've effectively communicated and influenced various stakeholders, particularly senior management. This is crucial for the role as it involves collaboration between business stakeholders and the Salesforce tech team.
How to prepare for a job interview at TN United Kingdom
✨Understand Salesforce Inside Out
Make sure you have a deep understanding of Salesforce CRM products and how they can be optimized. Be prepared to discuss specific projects where you've implemented improvements and the impact they had on the organization.
✨Showcase Your Strategic Thinking
Demonstrate your ability to think strategically about program management. Prepare examples of how you've developed coherent strategies in previous roles, especially those that involved cross-functional teams or complex challenges.
✨Communicate Effectively with Stakeholders
Highlight your experience in communicating with various stakeholders, including senior management. Be ready to share instances where your influence led to successful project outcomes, emphasizing your interpersonal skills.
✨Prepare for Behavioral Questions
Expect behavioral questions that assess your leadership and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you've driven improvements in past roles.
