Account Director

Account Director

London, United Kingdom (Hybrid Working)

A benchmarked salary between £49,680 to £56,160 based on your level within our progression framework. You can read more about our approach to performance, salary, and progression here .

Who we are:

Born Social is a full service social media agency designed for the new era of advertising. Our client list includes household names like Guinness, Primark, Ford, and ASDA as well as the next generation of big brands like Captain Morgan, and Seedlip.

As a proud B Corp we work hard to attract, retain and develop the best social-first talent and create a culture where individuals can thrive. We’re a team of over 175 people across the UK & US and growing!

Our Account Directors lead their teams to deliver industry-leading work by utilising their knowledge of social-first strategy and output and building in-depth relationships with their clients. You’ll work across both retainers and project work, collaborating with all specialist roles. Alongside this you’ll play a senior role in the Client Services department, setting best practices for both project delivery and our client relationships.

What you’ll be doing:

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Account Development: Owning Senior client relationship development, building and effectively identifying and communicating the value of Born Social’s work. Creating, communicating and delivering effective account plans that include client insight, communication, and reporting to facilitate growth. Leading any pitches, proposals, and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.
• Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organising key calls, meetings (team & independent), and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.

Who we’re looking for:

• You have 4+ years experience in a Client Services role in an agency setting.
• You’re looking to own and drive the quality of the output on an account and have a good understanding of social-first delivery (strategy, creative, media, and management).
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others.
• You’ve got experience in the commercial running of account work.
• You’ve got a proven track record of retaining, developing, and ultimately growing accounts.
• You’re passionate about improving client experience and love the relationship development needed to do this.
• Ideally, you’ve got experience working with global brands.

Company benefits:

• Flexibility: Hybrid working, core hours, and an allowance to work from anywhere for up to 4 weeks each year.
• Holiday: 25 days holiday allowance per year plus a 3-day company switch off between Christmas & New Year.
• Wellbeing: A choice of £30 monthly wellbeing budget or Health Insurance, access to Spill (virtual mental health support), a trained team of Mental Health First Aiders, an annual Recharge Day and a Bike2Work scheme.
• Learning & Development: Membership to the IPA, a Campus platform packed with internal & external learning and a department training budget for L&D and regular team sessions.
• Contribute: Give one day to the world each year through our volunteering scheme and make your own impact on social or environmental sustainability.
• Incentives: Monthly team-voted prizes to celebrate individuals who Make Born Better and an Annual Profit Share Scheme so as the business grows, you’ll be able to take a share of that growth home each financial year.
• The Usual Suspects: From pension scheme to enhanced parental leave to life assurance.
• Clubs: Book Club, Film Club, Run Club, Cycling Club, Tag Rugby Club there’s something for everyone.
• Consciously Contribute: Impact our sustainability goals by joining one of our Consciously Contribute Committees.
• Born Socials: We like hanging out together and love us some organised (and not so organised) fun.

Everyone is welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

Born Social Croud:

Born Social is proud to be part of Croud. Together we are a global, full service digital marketing agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our shared culture is designed to elevate everyone, with a focus on trust, collaboration, innovation, generosity and purpose.

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