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- Tasks: Create memorable experiences for guests during their stay.
- Company: Join a team dedicated to exceptional guest service and hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a culture that values initiative and guest satisfaction.
- Qualifications: High school diploma or G.E.D. required; no prior experience needed.
- Other info: Must be active and ready to engage with guests throughout the shift.
The predicted salary is between 24000 - 36000 £ per year.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
Guest Experience Expert-PM employer: Marriott International, Inc.
Contact Detail:
Marriott International, Inc. Recruiting Team
hqaffirmativeaction@marriott.com
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert-PM
✨Tip Number 1
Familiarize yourself with the local area and its attractions. As a Guest Experience Expert, you'll be expected to share highlights and recommendations with guests, so having a good knowledge of the surroundings will help you stand out.
✨Tip Number 2
Practice your communication skills! Being able to engage with guests in a friendly and professional manner is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Demonstrate your initiative by thinking of ways to enhance guest experiences. Whether it's suggesting improvements or coming up with unique service ideas, showing that you can go above and beyond will make you a strong candidate.
✨Tip Number 4
Be prepared to discuss how you handle various situations on the job. Think about examples where you've provided excellent customer service or resolved issues effectively, as these experiences will resonate well during the interview.
We think you need these skills to ace Guest Experience Expert-PM
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Expert position. Understand the key responsibilities and the qualities that the company values in candidates.
Highlight Relevant Skills: In your application, emphasize skills that align with the role, such as customer service, communication, and problem-solving abilities. Use specific examples from your past experiences to demonstrate these skills.
Show Enthusiasm for Guest Experience: Express your passion for creating memorable experiences for guests. Share any relevant experiences or ideas you have about enhancing guest satisfaction and how you would apply them in this role.
Professional Presentation: Ensure your application is well-organized and free of errors. Use a professional tone and format, and make sure your CV and cover letter reflect your personal appearance and communication style as described in the job listing.
How to prepare for a job interview at Marriott International, Inc.
✨Show Your Initiative
During the interview, highlight instances where you've taken the initiative in previous roles or situations. This aligns with the company's emphasis on Guest Experience Experts being proactive in delivering memorable experiences.
✨Demonstrate Your People Skills
Since the role involves guiding guests through their stay, be prepared to discuss how you handle guest interactions. Share examples of how you've successfully addressed requests or resolved issues in a friendly and professional manner.
✨Understand the Importance of Professionalism
Make sure to convey your understanding of maintaining a professional appearance and communication style. Discuss how you prioritize these aspects in your work to create a positive environment for guests.
✨Be Ready for Physical Demands
The job requires being on your feet and handling physical tasks. Be honest about your ability to meet these demands and share any relevant experiences that demonstrate your capability to perform such tasks effectively.
