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For Companies At a Glance
- Tasks: Manage bookings and customer inquiries to create amazing experiences for guests.
- Company: Join a global leader in hospitality, known for exceptional service and innovation.
- Benefits: Enjoy hybrid work options after probation and a dynamic team environment.
- Why this job: Be part of a vibrant culture that values customer satisfaction and teamwork.
- Qualifications: Previous experience in reservations or hospitality is a plus; strong communication skills are essential.
- Other info: This role requires occasional weekend shifts, perfect for those seeking flexible hours.
The predicted salary is between 28800 - 43200 £ per year.
Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences. The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. This will run on a shift basis with occasional weekend working.
Responsibilities:
- Handle enquiries, bookings, and cancellations with accuracy and efficiency.
- Utilise reservation systems for processing and record-keeping.
- Provide prompt and excellent customer service via phone and email.
- Address guest concerns and special requests to enhance their experience.
- Liaise with departments for smooth communication and guest coordination.
Qualifications:
- Previous reservations or hospitality experience preferred.
- Strong organisational and communication skills.
- Proficient in reservation systems and basic computer packages.
This is an on-site role with the opportunity to work hybrid after the probation period.
Reservations Coordinator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with popular reservation systems used in the hospitality industry. Being knowledgeable about these tools will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries and complaints. Practising scenarios with friends or family can help you respond effectively and maintain a positive attitude, which is crucial for this role.
✨Tip Number 3
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings, including our own at StudySmarter.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in reservations or customer service. Be ready to share specific examples that highlight your organisational skills and ability to handle guest requests efficiently.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise your organisational and communication skills, as these are crucial for the Reservations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle enquiries and bookings efficiently. Mention any specific experiences that demonstrate your proficiency with reservation systems.
Highlight Relevant Skills: In your application, clearly outline your familiarity with reservation systems and basic computer packages. Provide examples of how you've used these skills in previous roles to enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for a role that involves handling bookings and guest requests.
How to prepare for a job interview at LinkedIn
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, you'll be the first point of contact for clients. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in handling enquiries and resolving issues.
✨Familiarise Yourself with Reservation Systems
Since proficiency in reservation systems is crucial, make sure you understand the basics of these systems. If possible, research the specific software the company uses and be ready to discuss your experience with similar tools.
✨Demonstrate Strong Organisational Skills
The role requires managing multiple bookings and requests simultaneously. Prepare to discuss how you prioritise tasks and stay organised under pressure, perhaps by sharing a relevant experience from your past work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a last-minute cancellation or a special request from a guest. Think through potential scenarios and how you would respond effectively.
