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For Companies At a Glance
- Tasks: Lead and motivate a team to excel in client services and market insights.
- Company: Join John D Wood & Co., a trusted estate agency with 150 years of success.
- Benefits: Enjoy generous holidays, development courses, and exclusive discounts for you and your loved ones.
- Why this job: Be part of a supportive culture focused on excellence and team recognition.
- Qualifications: No prior experience needed; just bring your passion, organization, and communication skills.
- Other info: Achievements should be included in your CV when applying.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Head of Client Services
Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendations. Trusted for Generations, we have specialised in selling residential property in London and South of England for over 150 years.
About the Role
The role of Team Leader based in Fulham Broadway will be responsible for:
- A strong leader who understands the importance of leading by example and maintaining a consistent input.
- Someone who can manage and motivate the team to achieve outstanding results in day-to-day MA generation activities.
- A relationship builder who can collaborate effectively with the front offices and strengthen internal partnerships.
- A knowledgeable professional who stays up to date with market trends and uses this insight to guide the team.
- A trainer and mentor who is dedicated to developing the team and enhancing the solid foundations we have put in place.
Qualifications & Experience
The successful Team Leader will have the following attributes:
- This role is perfect for someone who is passionate about achieving excellence while fostering a supportive and productive team environment. Previous client services experience is not a pre-requisite.
- Efficient and well organised with a keen eye for detail.
- Confident with a professional approach.
- Ability to build relationships and rapport with both internal colleagues and clients.
- Excellent standard of communication.
- Have a good level of IT knowledge, especially Microsoft Office.
- Possess exceptional customer service skills.
- Able to work well in a pressurised office environment and with a team.
Why join us?
When you join John D Wood & Co., we will train, develop, and support you to become the best you can possibly be. We also have a whole host of additional optional development courses available to our teams, as well as:
- Generous holiday allowance starting at 23 days increasing to 30 (length of service depending).
- The opportunity to work for one of England\’s oldest estate agencies known for delivering excellent customer service.
- Team recognition and awards.
- Our very popular internal Social Committee connecting colleagues through sport and other social fun events.
- You will also be entitled to our award winning \’Perks at Work\’ discount scheme offering staff along with their family & friends excellent discounted property services.
- You will be entitled to our award winning \’Under one Roof\’ discount scheme offering staff along with their family & friends excellent discounted property services.
Please do include your achievements within your CV as part of your application.
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Head of Client Services employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've motivated and managed teams in the past. Highlight any successful projects where your guidance led to outstanding results.
✨Tip Number 2
Emphasize your relationship-building abilities. Prepare to discuss how you've effectively collaborated with different departments or teams to achieve common goals, as this is crucial for the role.
✨Tip Number 3
Stay updated on current market trends in the property sector. Being knowledgeable about the latest developments will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 4
Prepare to discuss your approach to training and mentoring others. Share any experiences where you've helped team members grow, as this aligns perfectly with the expectations for this role.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Head of Client Services position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Even if previous client services experience is not a prerequisite, emphasize any leadership roles or team management experiences you have had. Showcase your ability to motivate and develop teams, as well as your understanding of market trends.
Craft a Strong CV: Include specific achievements in your CV that demonstrate your professional approach and attention to detail. Use quantifiable metrics where possible to illustrate your success in previous roles.
Personalize Your Application: Write a personalized cover letter that reflects your passion for achieving excellence and fostering a supportive team environment. Mention why you are interested in working with John D Wood & Co. and how you can contribute to their success.
How to prepare for a job interview at Connells Group
✨Show Your Leadership Skills
As a Head of Client Services, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on how you motivated them to achieve outstanding results.
✨Emphasize Relationship Building
This role requires strong relationship-building skills. Highlight your experience in collaborating with internal teams and clients, and be ready to discuss how you've strengthened partnerships in previous positions.
✨Stay Informed About Market Trends
Being knowledgeable about the property market is essential. Research current trends and be prepared to discuss how this knowledge can guide your team’s strategies and decisions.
✨Communicate Effectively
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, and prepare to showcase your customer service skills through relevant examples from your past experiences.
