Resident Host

Resident Host 📍 Location: North London 💰 Salary: £26,000 – £28,000 per annum ⏰ Schedule: 4 Days On / 4 Days Off (6:00 AM – 6:00 PM) Key Responsibilities Resident & Visitor Experience Welcome and assist residents and visitors, providing a friendly and professional first point of contact. Handle resident queries, concerns, and feedback, ensuring swift resolution and exceptional service. Provide building inductions for new residents, explaining key amenities, communal areas, and local services. Assist with large deliveries, luggage, and resident requests as needed. Support the Marketing Team in organising engaging community events to enhance resident experience.Building & Security Management Monitor access control and CCTV to ensure the security of residents and the property. Conduct regular patrols of communal areas, plant rooms, and fire exits, reporting any issues. Maintain accurate records of incidents, contractor visits, and resident interactions. Ensure all fire safety, emergency lighting, and alarm systems are tested weekly, logging results. Manage key distribution and tracking for contractors, letting agents, and service providers. Report and coordinate urgent maintenance or security concerns with Management.Facilities & Maintenance Oversight Ensure communal areas are clean, well-maintained, and presented to a high standard. Oversee on-site cleaning staff, ensuring quick response to any cleanliness issues. Support minor maintenance tasks, such as checking for leaks, power outages, or broken fixtures. Coordinate access for contractors, oversee scheduled maintenance, and report any delays. Manage parcel deliveries, ensuring secure handling and prompt resident notifications. Assist with property inventories and meter readings when required.Administration & Compliance Maintain up-to-date records, including night shift handovers and incident reports. Ensure compliance with building policies, including no-smoking regulations. Assist in coordinating window cleaning, maintenance schedules, and contractor visits. Communicate updates on communal area works through notices and digital platforms. Act as a point of contact for residents requiring information about local amenities, transport, and services.What We're Looking For Essential: Previous experience in customer service, hospitality, or property management. Excellent communication and interpersonal skills, with a professional and approachable demeanour. Strong attention to detail and the ability to multitask in a fast-paced environment. Confident using technology, including Microsoft Office (Word, Excel) and property management systems. A self-motivated problem solver with a proactive approach to resident concerns. Commitment to providing outstanding service and fostering a positive community atmosphere.Desirable: Experience in the private rental sector. Knowledge of health & safety and building security procedures.Benefits Private Healthcare – Provided from day one, with options to add family members. Life Assurance – 4x your basic salary after 12 months' service. Critical Illness Cover – Available after 12 months' service. Season Ticket Loan – Helping you spread the cost of travel. Perks & Discounts – Access to 200+ big-brand deals, wellness resources, and premium rewards. Eye Tests & Glasses Contribution – Up to £30 every two years. Enhanced Family Leave – Generous maternity, paternity, and adoption pay.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website