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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join the global food travel experts, offering delicious options for travelers.
- Benefits: Enjoy up to 50% colleague discount, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily while building a passionate and knowledgeable team.
- Qualifications: Inspirational leadership skills and a passion for food and customer service required.
- Other info: SSP is an equal opportunity employer, welcoming diverse backgrounds and perspectives.
The predicted salary is between 31200 - 52000 £ per year.
General Manager – Casual Dining – London
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you’ll be rewarded with a competitive salary of up to £52,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life insurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to join our team. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you will:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
General Manager employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the latest trends in casual dining and food travel. Understanding what customers are looking for can help you stand out as a candidate who is not only passionate but also knowledgeable about the industry.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your leadership style and how it aligns with the company's values will demonstrate your fit for the General Manager role.
✨Tip Number 4
Showcase your ability to drive sales and improve operational efficiency. Be ready to share strategies you've implemented in previous roles that resulted in increased revenue or enhanced customer satisfaction.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership experience. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer service.
Highlight Relevant Experience: In your CV, emphasize your previous management roles, particularly in casual dining or similar environments. Include metrics or achievements that illustrate your ability to drive sales and enhance operational excellence.
Showcase Your Leadership Style: Make sure to convey your leadership style in both your CV and cover letter. Discuss how you coach and develop your team, and provide examples of how you've built strong relationships with stakeholders and clients.
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share personal experiences that highlight your love for culinary experiences and how they relate to customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive performance.
✨Understand Operational Excellence
Familiarize yourself with the key metrics of operational success in a casual dining environment. Be ready to discuss strategies you've implemented to improve efficiency, customer satisfaction, and profitability.
✨Build Strong Stakeholder Relationships
Highlight your experience in managing relationships with clients and partners. Prepare to discuss how you would approach building trust and collaboration within the team and with external stakeholders.
