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- Tasks: Assist customers with software queries via chat, phone, or email.
- Company: Join a fast-growing software house focused on hospitality solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Ideal for those looking to kickstart their career in customer support.
The predicted salary is between 30000 - 42000 £ per year.
Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s)
Provide high-level customer service via chat, telephone or email.
Promote the online Access Customer Success Portal, including helping customers register
Write, edit, and revise our customer Knowledge Base articles
Take initiative and support continuous improvement of our customers’ experience by proactively identifying case trends, researching potential challenges and creating solutions.
Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation.
Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.
If you have industry experience or are just keen to help support our customers in the Hospitality Sector, then this is a great opportunity to join a best in class, fast-growing Software house
Customer Support Analyst (Hospitality Team) employer: The Access Group
Contact Detail:
The Access Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analyst (Hospitality Team)
✨Tip Number 1
Familiarize yourself with the hospitality industry and common software used in this sector. Understanding the specific challenges customers face will help you provide tailored support and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially for chat and phone interactions. Being able to convey information clearly and empathetically is crucial in customer support roles, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer service metrics and SLAs (Service Level Agreements) relevant to the hospitality sector. Showing that you understand these concepts can set you apart as a candidate who is ready to meet and exceed expectations.
✨Tip Number 4
Be prepared to discuss examples of how you've identified trends or solved problems in previous roles. Highlighting your proactive approach to improving customer experiences will resonate well with our team.
We think you need these skills to ace Customer Support Analyst (Hospitality Team)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Analyst in the Hospitality Team. Familiarize yourself with the key tasks such as resolving customer queries, promoting the Access Customer Success Portal, and writing Knowledge Base articles.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer support, especially within the hospitality sector. Share specific examples of how you've resolved customer issues or improved service quality.
Showcase Communication Skills: Since the role involves high-level customer service via chat, telephone, or email, make sure to demonstrate your strong communication skills in your cover letter and CV. Use clear and concise language, and provide examples of effective communication in past roles.
Propose Improvement Ideas: As the job requires proactive identification of trends and challenges, consider including a brief section in your application where you suggest potential improvements for customer support processes. This shows initiative and aligns with the company's focus on continuous improvement.
How to prepare for a job interview at The Access Group
✨Understand the Software
Familiarize yourself with the software that the company offers. Knowing its features and common issues will help you answer questions confidently and demonstrate your ability to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues, communicated effectively, and went above and beyond to ensure customer satisfaction.
✨Be Proactive in Problem-Solving
During the interview, discuss how you can identify trends and potential challenges in customer queries. Share your ideas on how to improve the customer experience and mitigate risks, showing that you are forward-thinking.
✨Familiarize Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact customer support. Be ready to discuss how you would ensure compliance with these standards while delivering high-quality service.
