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For Companies At a Glance
- Tasks: Drive customer satisfaction and foster long-term relationships while optimizing campaigns.
- Company: Join Kayzen, a leading DSP empowering mobile marketing teams worldwide.
- Benefits: Enjoy flexible work-from-home options, a $500 home-office budget, and a $1000 learning budget.
- Why this job: Be part of a dynamic team making waves in Adtech with exceptional growth opportunities.
- Qualifications: 3+ years in ad tech, strong analytical skills, and a passion for performance marketing required.
- Other info: Work with a multinational team across various countries and directly with management.
The predicted salary is between 36000 - 60000 £ per year.
Hello I am Jigar, Senior Customer Success Manager at Kayzen, and I am now looking for a Customer Success Manager to join our team In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company.
But wait, you have not heard of Kayzen before? Kayzen powers the world’s best mobile marketing teams to take programmatic advertising in-house. Built on the three key pillars of performance, transparency and control, Kayzen is a DSP which enables leading app developers, agencies, media buyers and D2C brands to run programmatic user acquisition, retargeting, and branding campaigns in self-serve or managed service mode. With an unprecedented scale of >160bn daily ad requests from 2bn+ unique users worldwide, we serve more than 500M ads per day to 180 countries. Kayzen is accessible through our APIs or user interface.
The Team
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
To succeed in this role you need:
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In-Depth Mastery of Kayzen DSP for Client Success
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Strategic Client Management and Campaign Excellence
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Leading in Industry Knowledge and Trends
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Client Advocacy and Relationship Building
Sounds interesting. Isn’t it?
Responsibilities We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis. 1. Customer Success Management:
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Form a deep understanding of the client’s business & goals
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Provide DSP advisory and strategic consultation from the onboarding phase
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Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
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Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap 2. Account Strategy and Campaign Management
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Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
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Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
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Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
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Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination 3. Feedback Loop and Product Development
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Proactively identify and address emerging client needs
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Work closely with the product team on enhancements based on client feedback.
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Efficiently troubleshoot issues and communicate them to the product and technical teams
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Provide regular feedback to management about client needs, market & competitor intelligence, * Exceptional career growth and learning opportunity
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A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
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Direct, day-to-day work experience with the management
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A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK and soon more countries
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A flexible work-from-home arrangement
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A 500-dollar home-office setup budget
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A 1000-dollar annual learning and development budget
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3+ years in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth
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Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics
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Strong interest in online and performance marketing
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Capable of working independently and collaboratively
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Analytical and data- driven mindset
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Innovative and problem-solving approach
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Attention to detail
Customer Success Manager- Agencies employer: Kayzen
Contact Detail:
Kayzen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- Agencies
✨Tip Number 1
Familiarize yourself with Kayzen's DSP platform. Understanding its features and capabilities will not only help you in interviews but also demonstrate your proactive approach to mastering the tools you'll be using in the role.
✨Tip Number 2
Stay updated on the latest trends in mobile programmatic advertising. Being knowledgeable about industry developments will allow you to engage in meaningful conversations during interviews and showcase your passion for the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in strategic account management will resonate well with the expectations for this role.
✨Tip Number 4
Demonstrate your analytical skills by being ready to talk about how you've used data to drive campaign optimizations. This will show that you have the data-driven mindset that Kayzen values in a Customer Success Manager.
We think you need these skills to ace Customer Success Manager- Agencies
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at Kayzen. Tailor your application to highlight your relevant experience in customer success management and ad tech.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles in customer success or account management, particularly in the ad tech industry. Use specific examples that demonstrate your ability to drive customer satisfaction and manage client relationships effectively.
Showcase Your Skills: Make sure to showcase your analytical skills, problem-solving abilities, and understanding of the mobile programmatic ecosystem. Mention any tools or platforms you are familiar with, especially if they relate to Kayzen's DSP.
Personalize Your Application: Address your application to Jigar, the Senior Customer Success Manager, and express your enthusiasm for the role and the company. A personalized touch can make your application stand out and show your genuine interest in joining the team.
How to prepare for a job interview at Kayzen
✨Understand Kayzen's DSP
Before the interview, make sure you have a solid understanding of Kayzen's Demand-Side Platform (DSP). Familiarize yourself with its features, benefits, and how it stands out in the ad tech industry. This knowledge will help you demonstrate your expertise and show that you're ready to provide strategic consultation.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to understand client needs, develop account strategies, and drive customer satisfaction. Be ready to discuss how you can apply these skills at Kayzen.
✨Be Data-Driven
Since the role requires an analytical mindset, come prepared with examples of how you've used data to optimize campaigns or improve client outcomes. Discuss specific metrics you've tracked and how they influenced your decision-making process.
✨Demonstrate Your Problem-Solving Approach
Think of scenarios where you've faced challenges in client management or campaign execution. Be ready to explain how you identified the issues, the steps you took to resolve them, and the positive outcomes that resulted. This will showcase your innovative and solutions-oriented mindset.
