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- Tasks: Lead a team to enhance customer experiences at our iconic theatre.
- Company: Join ATG Entertainment, a leader in live performances and unforgettable events.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and inclusivity.
- Why this job: Be part of a passionate team that brings creativity to life on stage.
- Qualifications: Experience in customer service and leadership is essential.
- Other info: We are committed to accessibility and equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Experience Supervisor – London, London
Client:
ATG Entertainment
Location:
London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
f351f2387d63
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Customer Experience Supervisor – London
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Harold Pinter Theatre opened in 1881 as the Royal Comedy Theatre and staged hugely successful shows, such as The Rocky Horror Show’s West End debut. Our name changed in 2011 to The Harold Pinter Theatre in honour of Pinter’s work for the Comedy Theatre. The range of works presented at the Pinter has been far-reaching; plays, melodrama, comedy, revivals, musicals, experimental theatre, Hindu Dance, and Shakespeare. The theatre has played host to countless well-known faces; Judi Dench, Alan Bennett, Damian Lewis, Ian McKellen, and Vanessa Redgrave, to name just a few of the thousands of actors who have graced our stage.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e-mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk .
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Customer Experience Supervisor - London, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Supervisor - London, London
✨Tip Number 1
Familiarize yourself with ATG Entertainment's values and mission. Understanding their commitment to exceptional hospitality and inclusivity will help you align your responses during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Network within the live entertainment industry, especially in London. Attend events, join relevant groups on social media, and connect with current or former employees of ATG Entertainment to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've handled challenging situations. Highlight specific examples where you improved customer satisfaction or led a team to success, as these are key aspects of the Customer Experience Supervisor role.
✨Tip Number 4
Research the Harold Pinter Theatre and its history. Being knowledgeable about the venue and its significance in the live entertainment scene will show your genuine interest in the role and the company during interviews.
We think you need these skills to ace Customer Experience Supervisor - London, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Supervisor position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and supervisory roles. Use specific examples that demonstrate your ability to lead teams and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for live entertainment and customer service. Mention why you want to work at ATG Entertainment and how you can contribute to their mission of providing exceptional hospitality.
Highlight Inclusivity: If applicable, mention any experience you have in promoting inclusivity and supporting diverse teams. This aligns with ATG Entertainment's commitment to an inclusive culture and could strengthen your application.
How to prepare for a job interview at TN United Kingdom
✨Understand the Company Culture
Before your interview, take some time to research ATG Entertainment and its values. Familiarize yourself with their commitment to inclusivity and exceptional customer service, as this will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Customer Experience Supervisor, your ability to manage and enhance customer interactions is crucial. Prepare specific examples from your past experiences that demonstrate your skills in resolving issues and improving customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you successfully handled difficult customers or improved team performance, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you determine if ATG Entertainment is the right fit for you.
