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- Tasks: Join our team as a Showroom Assistant, providing top-notch customer service and driving sales.
- Company: Farrow & Ball is a luxury British brand known for its rich paints and handcrafted wallpapers.
- Benefits: Enjoy 24 days of annual leave, generous staff discounts, and access to various employee perks.
- Why this job: Be part of a passionate team in a vibrant showroom, enhancing customer experiences with beautiful products.
- Qualifications: Exceptional communication skills and a proven record in sales and customer satisfaction are essential.
- Other info: This part-time role requires some weekend and evening availability; training will be provided.
Farrow and Ball – Showroom Assistant, Islington (22.5 hours per week) We are currently looking for an enthusiastic individual to join our Showroom team in Islington as a Showroom Assistant. We are offering this position on a part-time basis. Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us. As a Showroom Assistant, you will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets. This is a fantastic opportunity for you to release your creative potential and grow our global luxury paint and wallpaper brand. What We Expect From You As a Showroom Assistant. Key Responsibilities: Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times. Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements. Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving customers in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability. Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times. Processing cash and credit transactions accurately, dealing with customer refunds. Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies. Key Attributes: Exceptional communication skills. Proven sales and customer satisfaction record. Be able to work in a high-paced environment. Ability to multitask. Be IT literate. Having technical knowledge of paint and wallpaper is desirable. This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed. What You Can Expect From Us 24 days’ annual leave pro rata (increasing with length of service) plus bank holidays. Annual salary reviews, based on individual performance. Enhanced Maternity and Paternity pay. Generous staff discount on F&B products. Access to Perkbox, our retail discounts platform. Employee Assistance Programme with 24/7 support. Health Cash Plan. Company Sick Pay. Group Pension Scheme, matched by F&B. Life Assurance. Refer a Friend scheme. Cycle to Work scheme. Season Ticket Loans for travel. At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy. #J-18808-Ljbffr
Showroom Assistant employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Familiarize yourself with Farrow & Ball's product range, especially their paints and wallpapers. Understanding the unique qualities and history behind their products will help you engage customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, including complaints, and ensure you can provide the highest level of service that Farrow & Ball expects.
✨Tip Number 3
Show your enthusiasm for the role by visiting the showroom before your interview. Observe how the staff interact with customers and take note of the showroom's layout and presentation. This will give you valuable insights to discuss during your application process.
✨Tip Number 4
Highlight any previous experience in retail or customer service during your conversations. If you have a proven sales record or experience in a fast-paced environment, make sure to share those examples to demonstrate your suitability for the Showroom Assistant position.
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Farrow & Ball's products and values. Highlight your understanding of their luxury brand image and how you can contribute to maintaining it in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and sales. Emphasize any previous roles where you demonstrated exceptional communication skills and a proven track record in customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've successfully interacted with customers and handled complaints in the past.
Highlight Relevant Skills: In your application, emphasize your ability to multitask and work in a fast-paced environment. If you have any technical knowledge of paint and wallpaper, be sure to include that as well.
How to prepare for a job interview at Farrow & Ball
✨Show Your Passion for Customer Service
Farrow & Ball values exceptional customer service, so be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to build meaningful relationships and handle complaints with professionalism.
✨Demonstrate Your Knowledge of Products
While technical knowledge of paint and wallpaper is desirable, showing enthusiasm for learning about Farrow & Ball's unique offerings can set you apart. Research their products and be ready to discuss what makes them special.
✨Emphasize Your Multitasking Skills
The role requires working in a high-paced environment, so be ready to discuss how you manage multiple tasks effectively. Share specific examples from previous jobs where you successfully juggled various responsibilities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to think on your feet or adapt quickly, especially in a retail context.
