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For Companies At a Glance
- Tasks: Lead daily hotel operations and ensure all departments run smoothly.
- Company: Join The Gantry and RBH, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounts, flexible work, wellness programs, and free meals on duty.
- Why this job: Be part of a vibrant culture that values individuality and offers growth opportunities.
- Qualifications: Strong leadership and hotel operations experience required; excellent communication skills a must.
- Other info: Earn rewards through our referral scheme and enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
JOIN US
At The Gantry and RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family with Hilton worldwide
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels & 50% F&B discount at The Gantry
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round with the Hapy Benefits app
- Free meals on duty saving you over £1000 per year
- Bimonthly Employee when you earn £400 net and Employee of the Year when you earn £1500 net
- Amazing working culture
A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL
- Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
- Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
- Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
- Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
- Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
- Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
- Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
- Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
What We Need From You
- Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
- Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
- Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
- A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
- Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
- Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
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Operations Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the specific operations of The Gantry and RBH. Understanding their unique approach to hospitality, including their focus on diversity and employee wellbeing, will help you align your experience and values with theirs during the interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Operations Manager position.
✨Tip Number 3
Brush up on your financial acumen. Since the role involves reviewing financial performance and implementing strategies to improve profitability, be prepared to discuss your experience with budgets and key metrics like RevPAR during the interview.
✨Tip Number 4
Demonstrate your guest-centric mindset by sharing stories of how you've resolved guest issues in the past. This will show that you prioritize exceptional service and are capable of handling challenges effectively, which is essential for this role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Company Culture: Take some time to research The Gantry and RBH. Understand their values, especially their focus on diversity, health & wellbeing, and sustainability. This will help you tailor your application to align with their culture.
Highlight Relevant Experience: In your CV and cover letter, emphasize your leadership skills and experience in hotel operations. Make sure to mention specific examples of how you've managed teams and improved guest satisfaction in previous roles.
Showcase Financial Acumen: Since the role requires strong financial skills, include any relevant experience with budgets, revenue management, or cost-control measures. Use metrics to demonstrate your impact in previous positions.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the hospitality industry. Address how your skills and experiences make you a perfect fit for the Operations Manager role and how you can contribute to their success.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As an Operations Manager, your ability to lead and motivate teams is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to fostering a positive work environment.
✨Demonstrate Financial Acumen
Since financial performance is key in this role, come ready to discuss your experience with budgets and revenue management. Prepare to explain how you've implemented cost-control measures and improved profitability in previous positions.
✨Emphasize Guest-Centric Mindset
The company values exceptional service, so be sure to convey your commitment to guest satisfaction. Share stories that illustrate how you've resolved guest issues promptly and professionally, showcasing your problem-solving abilities.
✨Prepare for Operational Challenges
Expect questions about how you handle operational issues in a fast-paced environment. Think of scenarios where you've had to think on your feet and manage multiple tasks simultaneously, and be ready to discuss your strategies for maintaining efficiency.
