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For Companies At a Glance
- Tasks: Assist the Store Manager in daily operations and drive sales.
- Company: Join JD Sports, a leading global retailer in sports fashion with over 3,400 stores worldwide.
- Benefits: Enjoy a discretionary bonus, staff discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Strong communication skills and IT proficiency in Microsoft Office are essential.
- Other info: Opportunities for career progression through the Trainee Management Academy.
The predicted salary is between 28800 - 43200 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager's absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store's dashboard to analyse Footfall, ATV and Conversion.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store.
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
Training & Development
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.
Assistant Manager - Woolwich employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Woolwich
✨Tip Number 1
Familiarise yourself with JD Sports' brand values and customer service philosophy. Understanding their commitment to being a people-led and customer-focused organisation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Highlighting your ability to drive sales and maintain high standards will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in sports fashion and retail management. Being knowledgeable about current market dynamics can give you an edge in conversations and demonstrate your passion for the industry.
✨Tip Number 4
Prepare to discuss your experience with performance metrics and reporting tools, especially Oracle reports. Being able to articulate how you've used data to drive store performance will be crucial for this role.
We think you need these skills to ace Assistant Manager - Woolwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet KPIs and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the sports fashion industry and your understanding of JD Sports' values. Mention how your skills align with their goals of being innovative and customer-focused.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. This will reflect your attention to detail and professionalism.
Highlight IT Proficiency: Mention your proficiency in Microsoft Outlook, Word, and Excel in your application. Provide examples of how you've used these tools in previous roles to enhance operational efficiency or improve customer service.
How to prepare for a job interview at JD Sports Fashion
✨Understand the Company Culture
Before your interview, take some time to research JD Sports and its company culture. Familiarise yourself with their values, especially their focus on being people-led and customer-focused. This will help you align your answers with what they are looking for.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, showcasing your leadership style and how it aligns with the company's goals.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, be ready to discuss how you would handle various customer inquiries and complaints. Think of specific situations where you provided excellent service or resolved issues effectively.
✨Familiarise Yourself with Key Performance Indicators (KPIs)
Understanding KPIs is crucial for this role. Be prepared to discuss how you have previously met or exceeded targets in your past roles. Familiarise yourself with terms like Footfall, ATV, and Conversion, as these will likely come up during your interview.
